Re: A Flame - Was: Re: [Fed-Talk] Security Update Broke my ftp service (Very important)
Re: A Flame - Was: Re: [Fed-Talk] Security Update Broke my ftp service (Very important)
- Subject: Re: A Flame - Was: Re: [Fed-Talk] Security Update Broke my ftp service (Very important)
- From: Dave Schroeder <email@hidden>
- Date: Wed, 25 Apr 2007 18:52:50 -0500
On Apr 25, 2007, at 6:43 PM, Roy Mendelssohn wrote:
Dave:
You are missing several points:
1. It wasn't until this morning that there was a post that the
problem was a bad plist. Sorry - the fact that this was the
problem was not clearly evident when things started to break.
Apple was aware of this before that was posted, and indeed was almost
immediately. But being aware of an issue doesn't equate to an
instant fix, a press release, pulling an existing update, posting to
mailing lists, etc. There's a lot more going on behind the scenes,
and the mechanism for disseminating this information, for better or
worse, is AppleCare.
2. If Apple Support had the fix as of Sunday, or Monday or Tuesday,
and it was not generally posted, for such an snafu as this, it
would to my mind be even more irresponsible of Apple (gee we
fried your server but we are not going to give you a fix unless you
pay us.). I don't believe this was the case.
Fixes for issues like this are not "posted" in any public way for
days, and sometimes longer. The fixes themselves need to go through a
number of internal processes in preparation for their own public
release.
3. My basic response is I thank the the Apple consultant who did
the dirty work, uncovered the problem and provided a patch - which
is what Apple should have done, not him.
Apple did, but they did it via AppleCare. They won't do it via their
discussion forums, or fed-talk, or anywhere else, because that is
simply not how a supportable support channel works.
Trust me, I understand your concerns. But, unless I'm mistaken, it
seems clear that you have no enterprise support channel with Apple,
because if you did, you'd have at a minimum daytime weekend support,
and at maximum 24x7 support.
Do you have any Mac OS X Server software support contracts in place
for your server(s)?
- Dave
My $0.02.
-Roy M.
On Apr 25, 2007, at 4:34 PM, Dave Schroeder wrote:
Something like editing a plist is an extremely, extremely basic
aspect of Mac OS X Server administration. If a person whose job
duties include running such servers, especially servers that are
purportedly "critical", don't have this capability, then they
absolutely need to have support contracts with Apple for Mac OS X
Server, any of which would have solved this problem:
http://www.apple.com/support/products/macosxserver_sw_supt.html
**********************
"The contents of this message do not reflect any position of the
U.S. Government or NOAA."
**********************
Roy Mendelssohn
Supervisory Operations Research Analyst
NOAA/NMFS
Environmental Research Division
Southwest Fisheries Science Center
1352 Lighthouse Avenue
Pacific Grove, CA 93950-2097
e-mail: email@hidden (Note new e-mail address)
voice: (831)-648-9029
fax: (831)-648-8440
www: http://www.pfeg.noaa.gov/
"Old age and treachery will overcome youth and skill."
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