Re: [Fed-Talk] Re: Response to 'A Flame' and Problems Waking Machines After 10.4.9
Re: [Fed-Talk] Re: Response to 'A Flame' and Problems Waking Machines After 10.4.9
- Subject: Re: [Fed-Talk] Re: Response to 'A Flame' and Problems Waking Machines After 10.4.9
- From: Dave Schroeder <email@hidden>
- Date: Thu, 26 Apr 2007 13:32:12 -0500
On Apr 26, 2007, at 11:59 AM, Sean Lemson wrote:
I'm a little disappointed in the condescending tones on the list
folks. I'd like to think of this list as a place to get support
amd help, not a lecture or sarcasm about someone's knowledge
level. Dave, I don't know you personally so this isn't a judgment
of your character, but your comments are coming off (to me anyway)
as very condescending. You've spent more time and energy
criticizing Mike than helping him with his problem.
My posts weren't "flames". Some of the posts I was responding to,
however, were.
The quickest way for the person in question (it wasn't Mike) to get
help would have been by going through proper enterprise support
channels. Ironically, even though I have mentioned that several
times, no one has spoken to that fact, or even confirmed whether they
have *tried* (or have access to) that channel.
I'm feeling apprehensive about posting what I'm about to now (which
is unfortunate) but I'm going to anyway [Flame-proof suit: ON]:
Why feel apprehensive? Or more to the point, why are you not using
actual support channels that might actually be able to solve your
problem?
I'm having problems with several of my machines and the machines I
support not being able to wake up after being put to sleep. The
only way to get them back is to hold down the power key and
reboot. This started after the 10.4.9 update and I've seen lots of
traffic on several posts in Apple's forum discussions about this
pretty much confirming my belief that the 10.4.9 update is causing
the problem. Is anyone else noting this?
Have you contacted AppleCare? LLNL has a rather quite large account
with Apple; have you contacted your account channel or account
systems engineer? Again, discussion boards, other anecdotal evidence
of people having problems, and fed-talk is not the place for support.
This doesn't mean you can't post a query here; you absolutely can.
Someone may even respond with a "me too" or a solution to your issue.
But if you want the issue to actually be solved, Apple Enterprise
Support, another AppleCare channel, or your account channel are the
mechanisms that should be the your first line of defense.
Again, I'm not saying anyone can't post whatever they want to fed-
talk. Mailing lists and various community forums are good ways to get
informal support and help. But the *expectation* of some kind of
support from a list like this, from Apple itself no less, is simply
not correct.
I'm not one to speculate, but is it possible that the OS X
engineers are stretched a bit too thin over at Apple? It seems
like Q&A has dropped a bit.
Every time someone has a problem since 10.0.0, people keep saying "it
seems like QA has dropped". I have noticed no significant difference
in six years, and, if anything, QA has markedly improved in many
areas. Of course, problems still remain, but people having problems
on discussion forums or carping on MacFixIt are not a metric via
which the situation should be judged.
- Dave
Attachment:
smime.p7s
Description: S/MIME cryptographic signature
_______________________________________________
Do not post admin requests to the list. They will be ignored.
Fed-talk mailing list (email@hidden)
Help/Unsubscribe/Update your Subscription:
This email sent to email@hidden