Re: [Fed-Talk] Re: Response to 'A Flame' and Problems Waking Machines After 10.4.9
Re: [Fed-Talk] Re: Response to 'A Flame' and Problems Waking Machines After 10.4.9
- Subject: Re: [Fed-Talk] Re: Response to 'A Flame' and Problems Waking Machines After 10.4.9
- From: Dave Schroeder <email@hidden>
- Date: Thu, 26 Apr 2007 14:55:30 -0500
I didn't say they (all of the forums, lists, etc.) didn't provide
help. Not sure how you even got that from my message, since I didn't
say or imply that.
I said that people have anecdotal "problems" out on forums isn't a
metric via which Apple's QA processes can be reliably judged.
- Dave
On Apr 26, 2007, at 2:38 PM, Michael Pike wrote:
I disagree on this... I've got countless help on MacFixIt (but more
over MacOSXhints.com)... help that otherwise would not even be
provided. Not specifically relating to OS X Server, but a lot of
other issues (like .Mac... .Mac has the poorest support I have ever
seen)... but at the same time, MacOSXHints is who published the fix
for the MySQL/PHP bomb from Apple's update last year. Took 15 seconds
to get the solution vs. how long of a wait in the AppleCare call
queue.
The whole open-source premise (which is what OS X is supposed to be
right?) is about support forums and mailing lists of other developers
helping each other out. I'm not knocking Apple by any means (God
knows Dave Hale has helped me numerous times on many things, even
beyond the call of duty)... but the forums that you knocked below are
more valuable than AppleCare has been for us. And we do have
enterprise support.
Mike
On 4/26/07, Dave Schroeder <email@hidden> wrote:
Every time someone has a problem since 10.0.0, people keep saying "it
seems like QA has dropped". I have noticed no significant difference
in six years, and, if anything, QA has markedly improved in many
areas. Of course, problems still remain, but people having problems
on discussion forums or carping on MacFixIt are not a metric via
which the situation should be judged.
- Dave
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