Re: [Fed-Talk] Apple Customer Support
Re: [Fed-Talk] Apple Customer Support
- Subject: Re: [Fed-Talk] Apple Customer Support
- From: Terry McAdams <email@hidden>
- Date: Wed, 03 Jan 2007 20:15:40 -0600
- Thread-topic: [Fed-Talk] Apple Customer Support
You might try:
http://www.apple.com/support/feedback/
If that doesn't work, you might try asking for Customer Relations. Just call
AppleCare and then ask directly for them.
Terry
on 1/3/07 4:03 PM, email@hidden at email@hidden wrote:
> I've recently gone through a pretty bad customer support experience
> with Apple, and I was wondering if anyone knows where I should
> address it outside of the 1800 #'s for general support.
>
> The short version is 1 Month in the shop out of the box for my iMac,
> replaced iMac, and then getting a pro-rated refund on Applecare
> because I cancelled it more than 30 days after the purchase (couldn't
> get the effective date adjusted to the new machine date). I figured
> the initial 90 days was covered, so refunds or moving the start date
> wouldn't be a problem.
>
> Posting here because I purchased it under Government Employee
> Purchase Plan. Not looking for a major outcome, mostly as a long
> time apple user, I'm concerned that they hear the bad stories to
> improve.
--
Terry McAdams
MacTech Solutions
Apple Authorized Reseller and Service Provider
Wichita Falls, TX
(940) 767-6227
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