RE: [Fed-Talk] Apple Customer Support
RE: [Fed-Talk] Apple Customer Support
- Subject: RE: [Fed-Talk] Apple Customer Support
- From: "Fairbanks, Lee (contr-ird)" <email@hidden>
- Date: Thu, 4 Jan 2007 11:07:50 -0500
- Thread-topic: [Fed-Talk] Apple Customer Support
Customer Relations. They are the ones to talk to when things go really
wrong.
-----Original Message-----
From: fed-talk-bounces+lee.fairbanks.ctr=email@hidden
[mailto:fed-talk-bounces+lee.fairbanks.ctr=email@hidden] On
Behalf Of Terry McAdams
Sent: Wednesday, January 03, 2007 9:16 PM
To: email@hidden
Subject: Re: [Fed-Talk] Apple Customer Support
You might try:
http://www.apple.com/support/feedback/
If that doesn't work, you might try asking for Customer Relations. Just
call
AppleCare and then ask directly for them.
Terry
on 1/3/07 4:03 PM, email@hidden at email@hidden wrote:
> I've recently gone through a pretty bad customer support experience
> with Apple, and I was wondering if anyone knows where I should
> address it outside of the 1800 #'s for general support.
>
> The short version is 1 Month in the shop out of the box for my iMac,
> replaced iMac, and then getting a pro-rated refund on Applecare
> because I cancelled it more than 30 days after the purchase (couldn't
> get the effective date adjusted to the new machine date). I figured
> the initial 90 days was covered, so refunds or moving the start date
> wouldn't be a problem.
>
> Posting here because I purchased it under Government Employee
> Purchase Plan. Not looking for a major outcome, mostly as a long
> time apple user, I'm concerned that they hear the bad stories to
> improve.
--
Terry McAdams
MacTech Solutions
Apple Authorized Reseller and Service Provider
Wichita Falls, TX
(940) 767-6227
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