Re: [Fed-Talk] "User" v. "Consumer" v. "Enterprise"
Re: [Fed-Talk] "User" v. "Consumer" v. "Enterprise"
- Subject: Re: [Fed-Talk] "User" v. "Consumer" v. "Enterprise"
- From: Rex Sanders <email@hidden>
- Date: Mon, 29 Dec 2008 19:16:43 -0800
Shawn,
Thanks for this thread. I know that you and Apple try hard in the
Enterprise and Government markets, and you don't get much credit for how
far you've come with limited resources in a short span of time.
Customers will always want their itches scratched. I have several that I
hope Apple scratches soon.
But I don't want Apple to become just like every other "Enterprise" vendor.
John Welch at Macworld said it well (though several of his points are
wrong, it's worth reading the whole article):
http://www.macworld.com/article/136762/2008/11/apple_enterprise.html
=====
To be an enterprise company is, in a very real way, to cede a great deal of
control over your product line to your customers. [...]
You want to know why Microsoft business software seems to be nothing but an
ever-growing collection of features? I'll lay money now that 99 percent of
new features in any Microsoft product come directly from customer request.
If a GE or a GM wants, they get.
Ask yourself when was the last time Microsoft, or IBM, or HP came out with
some product that no one expected. Or if they did, was it built in a way no
one thought about? [...]
Here's the simple truth: Enterprise hates surprises. It's not what they
want. Enterprise wants predictability. They want to know when, what, how
much, and that it will be all new and cool, yet change nothing. (Yes that's
contradictory. Have you ever tried to use "Enterprise Software?" Winning
usability awards is so not happening there.) And they want to know
everything in detail a year ahead of time. Can anyone seriously imagine how
long Apple would survive under that model? Right, not long.
=====
I would rather have Apple keep surprising us, and not turn into another
HP/IBM/Dell/Microsoft.
-- Rex
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