I've only been into an AppleStore on rare occasion since I stopped working at Apple and for those occasions, it's only been for repairs. It's been infuriating every single time. I think it's the appointment thing that drives me nuts.
I much preferred working as a Genius before the appointment thing and triaging as I went, holding court at the bar. Just as I was leaving Apple they put in the appointment system and it totally killed the style of the bar. They'd just walk up, "hey, what's up?" If it was a quick thing, you'd get them in and out while you were helping folks with more involved things. If it was a more involved thing, you'd tell them to sit tight and try and estimate when you could get to them. It was really quite amazing to watch a really good Genius working the bar, by himself, with people 3 deep at the bar and they're all happy and just glad to be there. Just true flying by the seat of your pants.
Back then, Genii were hired as much for personality as technical skills, and the position paid an appropriate wage. Now they're interested in tech skills and not much else. And, you need an appointment for what will likely take 5 minutes.
Apple, go back. Find talent and personality at the Genius bar.
--- Jared F. Nichols Desktop Engineer, Infrastructure & Operations Information Services Department MIT Lincoln Laboratory 244 Wood Street Lexington, Massachusetts 02420 781.981.5436
On Sep 24, 2009, at 7:59 PM, Floyd Dennis wrote:
Agreed. The Nashville store has been uniformly excellent.
-------------------------------------------------
Floyd Dennis, IT Specialist
Office of Information Technology
Indian Health Service
email@hidden
615-467-1526
From: "Wm. Cerniuk" <email@hidden>
Date: Thu, 24 Sep 2009 16:42:52 -0400
To: "Pike, Michael (IHS/NPA)" <email@hidden>
Cc: Fed Talk <email@hidden>, "Kim, Andrew (SCC)" <email@hidden>
Subject: Re: [Fed-Talk] RE: The Microsoft Stealing From Apple: It¹s Retail Staff
Might be related to the store. I have had very good experiences in the Pentagon City store, the Tyson's store, the North Dallas store, the Chicago stores (2), the SF store near Moscone, and the NYNY 5th Ave store.
Sounds like you have a turkey out in AZ!
V/R,
Wm. Cerniuk
703.594.7616
(Sent faster from my iPhone 3G)
On Sep 23, 2009, at 8:44 PM, "Pike, Michael (IHS/NPA)" <email@hidden> wrote:
I for one have *NEVER* had a good experience from an apple store.
The employees are rude and have an elitist attitude. Every time. In fact, even today.
I will always buy from Best Buy before an Apple store. There are no cage fights if you want to return something at best buy.
I went in today to buy yet another iPhone 3GS and the punk proceeded to tell me how certain features work on the phone which were wrong. To be nice I said I had heard different and he told me how and I quote "I don't believe you. I don't believe that. That is impossible you're a liar."
At that point I had it. I pulled out my iPhone and proved my point and then made sure everyone around me knew this so called expert knew nothing of the phone and insulted those who questioned him.
Just so happens there is an AT&T store next door. I bought the phone from AT&T. I am considering complaining because it's ridiculous.
Sent from my iPhone
On Sep 23, 2009, at 9:55 AM, "James Alcasid" <email@hidden <mailto:email@hidden> > wrote:
Think of it as the sincerest form of flattery. The Microsoft store or whatever it will be called probably pays more so their employees can get more Mac gear.
--
James Alcasíd, ACSA | VeriSolv Technologies
Department of Veterans Affairs | Enterprise Infrastructure Engineering
470 L’Enfant Plaza Suite 3100, Washington DC 20024
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From: Joel Esler < <email@hidden> email@hidden <mailto:email@hidden> >
Date: Wed, 23 Sep 2009 11:05:24 -0400
To: "Kim, Andrew (SCC)" < <email@hidden> email@hidden <mailto:email@hidden> >
Cc: Fed Talk < <email@hidden> email@hidden <mailto:email@hidden> >
Subject: Re: [Fed-Talk] RE: The Microsoft Stealing From Apple: It’s Retail Staff
Microsoft's Business Plan:
"What is Apple doing? -> Copy it."
"Apple isn't doing anything in the space? -> Buy someone that is"
Seems to have worked for them so far I guess.
0 original ideas.
Good job MSFT.
J
On Wed, Sep 23, 2009 at 9:40 AM, Kim, Andrew (SCC) < <email@hidden> email@hidden <mailto:email@hidden> > wrote:
The Microsoft Stealing From Apple: It’s Retail Staff
Microsoft Stores- you know, the one’s that will be next or side to Apple in some locations ; with giant wall-sized screens.
<http://www.loopinsight.com/2009/09/21/microsoft-pouching-apple-store-managers-and-sales-staff/> http://www.loopinsight.com/2009/09/21/microsoft-pouching-apple-store-managers-and-sales-staff/ <http://www.loopinsight.com/2009/09/21/microsoft-pouching-apple-store-managers-and-sales-staff/>
Interestingly Microsoft was hiring “ Answer Bar” staff , but apparently they’re eyes on top Apple Retail store managers.
<http://microsoftjobsblog.com/blog/microsoft-retail-stores-we-re-hiring/> http://microsoftjobsblog.com/blog/microsoft-retail-stores-we-re-hiring/ <http://microsoftjobsblog.com/blog/microsoft-retail-stores-we-re-hiring/>
Microsoft is taking the best elements from the Apple Store, and we just have wait and see for it’s prototype store on this fall.
BTW, sorry about previous posted note with image.
Andy Kim
US Senate
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