Re: [Fed-Talk] Pkard fail
Re: [Fed-Talk] Pkard fail
- Subject: Re: [Fed-Talk] Pkard fail
- From: Carl Ketterling <email@hidden>
- Date: Tue, 13 Sep 2011 08:39:34 -0500
Paul,
Definitely contact our support department or me directly. We have
several tests we can use to diagnose the problem. I, too, would like to
know what is causing your situation.
Sincerely,
Carl Ketterling
Director Customer Support
Thursby Software Systems, Inc.
email@hidden | (817) 478-5070
In response to this text from Villano, Paul Mr CIV USA TRADOC
(email@hidden) sent on Tuesday, September 13, 2011 at 8:10
AM (-0400):
>So I bought Pkard for my new Mac Air with Lion using my SCR card reader.
>The light flashed once, but nothing. The software won't recognize the
>card or the reader and no further lights. I've followed all of the
>instructions but am wondering (before I contact tech support) if
>something was put out on the list that I didn't see. What's getting me
>is that it did light up for that once second. If that didn't happen I'd
>just chalk it up to a messed up reader (flimsy). :o/
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