[Fed-Talk] iOS App Store Apps Disappear
[Fed-Talk] iOS App Store Apps Disappear
- Subject: [Fed-Talk] iOS App Store Apps Disappear
- From: William Cerniuk <email@hidden>
- Date: Thu, 23 Oct 2014 08:36:34 -0400
ALCON,
We have been having some very odd occurrences of apps downloaded directly from the Apple App Store (aka App Store) just disappearing off iPads.
The condition is that the iPad is enrolled into AirWatch MDM and a variety of apps are loaded both from the App Store as well as from the AirWatch MDM App Catalog.
According to our MDM management techs, the AirWatch MDM cannot remove apps that were downloaded from the App Store (aka they are “unmanaged”), yet we see random users from a user population of roughly 8,000 having all of the App Store apps just suddenly disappearing. This occurred in iOS 7 and appears to be occurring in iOS 8 as well.
This is not a random app here and there but rather a random user will see all of their App Store apps just disappear. It is happening roughly on 2% of the iPads I have delivered to the field.
Anyone experience this before? Apple says it can’t happen but I have seen it personally and have reports from the field of this happening filtering back up to HQ now as well.
--
R/Wm.
Ph: 703.594.7616
AppleID: email@hidden
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