Re: [Fed-Talk] Serious problem with AppStore and new MBP 15"
Re: [Fed-Talk] Serious problem with AppStore and new MBP 15"
- Subject: Re: [Fed-Talk] Serious problem with AppStore and new MBP 15"
- From: "Miller, Timothy J." <email@hidden>
- Date: Wed, 29 Apr 2015 12:04:19 +0000
- Thread-topic: [Fed-Talk] Serious problem with AppStore and new MBP 15"
I'm presuming that the devices were physically disconnected and the validity check requires HW identifiers from the same devices (similar to how MS implemented product activation). Accurate?
-- T
> -----Original Message-----
> From: fed-talk-bounces+tmiller=email@hidden [mailto:fed-talk-
> bounces+tmiller=email@hidden] On Behalf Of Boyd Fletcher
> Sent: Tuesday, April 28, 2015 7:25 PM
> To: Apple Fed-Talk List
> Subject: [Fed-Talk] Serious problem with AppStore and new MBP 15"
>
> If you a federal customer and you have you camera, BT, and wifi disabled so
> you can use the MBP 15” in a secure space then don’t expect to use App
> Store. We bought $30K in new Macs and they are exhibiting the same
> problem.
>
> This problem appears to be related to some security features apple but in
> Mavericks/Yosemite to prevent Hackintosh systems from working.
> Unfortunately, Apple Engineering didn’t think the problem through and
> made some very bad assumptions about the configuration of the hardware.
>
> Hopefully Apple Federal folks on the mailing will get involved and get Apple
> Engineering to fix the problem. I’d hate to have to return $30K in new Macs
> back to the vendor….
>
> Below is slightly edit exchange between Apple and I regarding the bug (id:
> 20678982):
>
>
>
>
> Apple Developer Relations28-Apr-2015 06:06 PM There are no plans to
> address this.
>
> We are now closing this report.
>
> If you have questions about the resolution, or if this is still a critical issue for
> you, then please update your bug report with that information.
>
> Please be sure to regularly check new Apple releases for any updates that
> might affect this issue.
>
> Apple Developer Relations24-Apr-2015 01:57 PM Please attach the output of
> 'sysdiagnose' collected while the problem is occurring or if not possible taken
> after the issue has occurred. 'sysdiagnose' can be triggered by pressing Cmd-
> Opt-Ctrl-Shift-Period, and it may take a few minutes to complete. When
> ready, the output will automatically be revealed in a Finder window (or it can
> be manually retrieved from /var/tmp). Please note that you may need to zip
> the file if you are having any issues uploading to the bug reporting website.
>
> Boyd Fletcher28-Apr-2015 08:17 PM
> That isn't acceptable. we bought $30,000 in new macs that all exhibiting this
> problem because you software doesn't work. There is serious design flaw in
> the App Store application that is preventing us from legitimately using the
> App Store.
>
> you need to fix this.
>
> Boyd Fletcher25-Apr-2015 07:55 PM
> the error occurs REGARDLESS of logged in user on Mac or the iTunes user/pw
> that is given. the error appears immediately on pressing OK button so its not
> a authentication to App Store problem.
>
> based on what i read online this appears to be related to changes Apple
> made to stop Hackintosh systems from working. Unfortunately for folks that
> need the wifi, camera, and bluetooth disabled in their mac it is causing a
> major problem.
>
> Boyd Fletcher24-Apr-2015 09:53 PM
> 'sysdiagnose_2015.04.24_21-48-45-0400_456.tar.gz' was successfully
> uploaded.
> Boyd Fletcher23-Apr-2015 09:28 PM
> Summary:
> i
> The camera, bluetooth, and wifi were disabled by authorized Apple Reseller
> that supports the U.S. Government.
>
> when i try to connect to the app store to download App upload (e.g. iWork) I
> get the following error:
>
> "Your device or computer could not be verified. Contact support for
> assistance."
>
> Apple Support and the local apple store could not resolve the problem.
>
> we have tried 10.10.2 and 10.10.3 and 10.9.5 all with the same result.
>
> we tried deleting the network devices the various .plist settings in
> /Library/Preferences/SystemConfiguration including
>
> NetworkInterfaces.plist
>
> com.apple.network.eapolclient.configuration.plist
>
> com.apple.airport.preferences.plist
>
> we also tried to use an Apple Thunderbolt Gigabit Ethernet adapter with
> both 10.10.2/3 and 10.9.5 with no luck
>
> Steps to Reproduce:
> try to login into app store application
>
> Expected Results:
> should let me login to the app store
>
> Actual Results:
> "Your device or computer could not be verified. Contact support for
> assistance."
>
> Version:
> tested 10.10.2, 10.10.3, and 10.9.5 using 3rd party wifi and Thunderbolt GigE.
>
>
>
>
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