Re: [Fed-Talk] Serious problem with AppStore and new MBP 15"
Re: [Fed-Talk] Serious problem with AppStore and new MBP 15"
- Subject: Re: [Fed-Talk] Serious problem with AppStore and new MBP 15"
- From: Dave Schroeder <email@hidden>
- Date: Wed, 29 Apr 2015 10:52:20 -0500
…and did Apple not work with Holman’s on this issue? What is the expected resolution?
> On Apr 29, 2015, at 10:47 AM, Damien Weiss <email@hidden> wrote:
>
>
> That’s a serious problem. Does this prevent OS updates from being manually installed or is this only for connections to the App Store?
>
>> On Apr 29, 2015, at 11:41 AM, Tony Greiner <email@hidden> wrote:
>>
>> Correct, Apple’s using the BT module as the identifier. When that’s hardware disabled, no validation…
>>
>> Tony Greiner
>> Holman’s USA, LLC
>>
>>
>>> On Apr 29, 2015, at 6:04 AM, Miller, Timothy J. <email@hidden> wrote:
>>>
>>> I'm presuming that the devices were physically disconnected and the validity check requires HW identifiers from the same devices (similar to how MS implemented product activation). Accurate?
>>>
>>> -- T
>>>
>>>> -----Original Message-----
>>>> From: fed-talk-bounces+tmiller=email@hidden [mailto:fed-talk-
>>>> bounces+tmiller=email@hidden] On Behalf Of Boyd Fletcher
>>>> Sent: Tuesday, April 28, 2015 7:25 PM
>>>> To: Apple Fed-Talk List
>>>> Subject: [Fed-Talk] Serious problem with AppStore and new MBP 15"
>>>>
>>>> If you a federal customer and you have you camera, BT, and wifi disabled so
>>>> you can use the MBP 15” in a secure space then don’t expect to use App
>>>> Store. We bought $30K in new Macs and they are exhibiting the same
>>>> problem.
>>>>
>>>> This problem appears to be related to some security features apple but in
>>>> Mavericks/Yosemite to prevent Hackintosh systems from working.
>>>> Unfortunately, Apple Engineering didn’t think the problem through and
>>>> made some very bad assumptions about the configuration of the hardware.
>>>>
>>>> Hopefully Apple Federal folks on the mailing will get involved and get Apple
>>>> Engineering to fix the problem. I’d hate to have to return $30K in new Macs
>>>> back to the vendor….
>>>>
>>>> Below is slightly edit exchange between Apple and I regarding the bug (id:
>>>> 20678982):
>>>>
>>>>
>>>>
>>>>
>>>> Apple Developer Relations28-Apr-2015 06:06 PM There are no plans to
>>>> address this.
>>>>
>>>> We are now closing this report.
>>>>
>>>> If you have questions about the resolution, or if this is still a critical issue for
>>>> you, then please update your bug report with that information.
>>>>
>>>> Please be sure to regularly check new Apple releases for any updates that
>>>> might affect this issue.
>>>>
>>>> Apple Developer Relations24-Apr-2015 01:57 PM Please attach the output of
>>>> 'sysdiagnose' collected while the problem is occurring or if not possible taken
>>>> after the issue has occurred. 'sysdiagnose' can be triggered by pressing Cmd-
>>>> Opt-Ctrl-Shift-Period, and it may take a few minutes to complete. When
>>>> ready, the output will automatically be revealed in a Finder window (or it can
>>>> be manually retrieved from /var/tmp). Please note that you may need to zip
>>>> the file if you are having any issues uploading to the bug reporting website.
>>>>
>>>> Boyd Fletcher28-Apr-2015 08:17 PM
>>>> That isn't acceptable. we bought $30,000 in new macs that all exhibiting this
>>>> problem because you software doesn't work. There is serious design flaw in
>>>> the App Store application that is preventing us from legitimately using the
>>>> App Store.
>>>>
>>>> you need to fix this.
>>>>
>>>> Boyd Fletcher25-Apr-2015 07:55 PM
>>>> the error occurs REGARDLESS of logged in user on Mac or the iTunes user/pw
>>>> that is given. the error appears immediately on pressing OK button so its not
>>>> a authentication to App Store problem.
>>>>
>>>> based on what i read online this appears to be related to changes Apple
>>>> made to stop Hackintosh systems from working. Unfortunately for folks that
>>>> need the wifi, camera, and bluetooth disabled in their mac it is causing a
>>>> major problem.
>>>>
>>>> Boyd Fletcher24-Apr-2015 09:53 PM
>>>> 'sysdiagnose_2015.04.24_21-48-45-0400_456.tar.gz' was successfully
>>>> uploaded.
>>>> Boyd Fletcher23-Apr-2015 09:28 PM
>>>> Summary:
>>>> i
>>>> The camera, bluetooth, and wifi were disabled by authorized Apple Reseller
>>>> that supports the U.S. Government.
>>>>
>>>> when i try to connect to the app store to download App upload (e.g. iWork) I
>>>> get the following error:
>>>>
>>>> "Your device or computer could not be verified. Contact support for
>>>> assistance."
>>>>
>>>> Apple Support and the local apple store could not resolve the problem.
>>>>
>>>> we have tried 10.10.2 and 10.10.3 and 10.9.5 all with the same result.
>>>>
>>>> we tried deleting the network devices the various .plist settings in
>>>> /Library/Preferences/SystemConfiguration including
>>>>
>>>> NetworkInterfaces.plist
>>>>
>>>> com.apple.network.eapolclient.configuration.plist
>>>>
>>>> com.apple.airport.preferences.plist
>>>>
>>>> we also tried to use an Apple Thunderbolt Gigabit Ethernet adapter with
>>>> both 10.10.2/3 and 10.9.5 with no luck
>>>>
>>>> Steps to Reproduce:
>>>> try to login into app store application
>>>>
>>>> Expected Results:
>>>> should let me login to the app store
>>>>
>>>> Actual Results:
>>>> "Your device or computer could not be verified. Contact support for
>>>> assistance."
>>>>
>>>> Version:
>>>> tested 10.10.2, 10.10.3, and 10.9.5 using 3rd party wifi and Thunderbolt GigE.
>>>>
>>>>
>>>>
>>>>
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