Re: [Fed-Talk] Serious problem with AppStore and new MBP 15"
Re: [Fed-Talk] Serious problem with AppStore and new MBP 15"
- Subject: Re: [Fed-Talk] Serious problem with AppStore and new MBP 15"
- From: "Valentine, Ruth Ann B." <email@hidden>
- Date: Wed, 29 Apr 2015 16:01:39 +0000
- Thread-topic: [Fed-Talk] Serious problem with AppStore and new MBP 15"
I will be interested in hearing how this affects non-netowrked machines.
I have a suite of machines that are locked down, and non-netowrked, so am
managing totally ³air gap² via CD/DVD burn for updates.
On 4/29/15, 11:52 AM, "Dave Schroeder" <email@hidden> wrote:
>Šand did Apple not work with Holman¹s on this issue? What is the expected
>resolution?
>
>> On Apr 29, 2015, at 10:47 AM, Damien Weiss <email@hidden> wrote:
>>
>>
>> That¹s a serious problem. Does this prevent OS updates from being
>>manually installed or is this only for connections to the App Store?
>>
>>> On Apr 29, 2015, at 11:41 AM, Tony Greiner <email@hidden>
>>>wrote:
>>>
>>> Correct, Apple¹s using the BT module as the identifier. When that¹s
>>>hardware disabled, no validationŠ
>>>
>>> Tony Greiner
>>> Holman¹s USA, LLC
>>>
>>>
>>>> On Apr 29, 2015, at 6:04 AM, Miller, Timothy J. <email@hidden>
>>>>wrote:
>>>>
>>>> I'm presuming that the devices were physically disconnected and the
>>>>validity check requires HW identifiers from the same devices (similar
>>>>to how MS implemented product activation). Accurate?
>>>>
>>>> -- T
>>>>
>>>>> -----Original Message-----
>>>>> From: fed-talk-bounces+tmiller=email@hidden
>>>>>[mailto:fed-talk-
>>>>> bounces+tmiller=email@hidden] On Behalf Of Boyd Fletcher
>>>>> Sent: Tuesday, April 28, 2015 7:25 PM
>>>>> To: Apple Fed-Talk List
>>>>> Subject: [Fed-Talk] Serious problem with AppStore and new MBP 15"
>>>>>
>>>>> If you a federal customer and you have you camera, BT, and wifi
>>>>>disabled so
>>>>> you can use the MBP 15² in a secure space then don¹t expect to use
>>>>>App
>>>>> Store. We bought $30K in new Macs and they are exhibiting the same
>>>>> problem.
>>>>>
>>>>> This problem appears to be related to some security features apple
>>>>>but in
>>>>> Mavericks/Yosemite to prevent Hackintosh systems from working.
>>>>> Unfortunately, Apple Engineering didn¹t think the problem through and
>>>>> made some very bad assumptions about the configuration of the
>>>>>hardware.
>>>>>
>>>>> Hopefully Apple Federal folks on the mailing will get involved and
>>>>>get Apple
>>>>> Engineering to fix the problem. I¹d hate to have to return $30K in
>>>>>new Macs
>>>>> back to the vendorŠ.
>>>>>
>>>>> Below is slightly edit exchange between Apple and I regarding the
>>>>>bug (id:
>>>>> 20678982):
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Apple Developer Relations28-Apr-2015 06:06 PM There are no plans to
>>>>> address this.
>>>>>
>>>>> We are now closing this report.
>>>>>
>>>>> If you have questions about the resolution, or if this is still a
>>>>>critical issue for
>>>>> you, then please update your bug report with that information.
>>>>>
>>>>> Please be sure to regularly check new Apple releases for any updates
>>>>>that
>>>>> might affect this issue.
>>>>>
>>>>> Apple Developer Relations24-Apr-2015 01:57 PM Please attach the
>>>>>output of
>>>>> 'sysdiagnose' collected while the problem is occurring or if not
>>>>>possible taken
>>>>> after the issue has occurred. 'sysdiagnose' can be triggered by
>>>>>pressing Cmd-
>>>>> Opt-Ctrl-Shift-Period, and it may take a few minutes to complete.
>>>>>When
>>>>> ready, the output will automatically be revealed in a Finder window
>>>>>(or it can
>>>>> be manually retrieved from /var/tmp). Please note that you may need
>>>>>to zip
>>>>> the file if you are having any issues uploading to the bug reporting
>>>>>website.
>>>>>
>>>>> Boyd Fletcher28-Apr-2015 08:17 PM
>>>>> That isn't acceptable. we bought $30,000 in new macs that all
>>>>>exhibiting this
>>>>> problem because you software doesn't work. There is serious design
>>>>>flaw in
>>>>> the App Store application that is preventing us from legitimately
>>>>>using the
>>>>> App Store.
>>>>>
>>>>> you need to fix this.
>>>>>
>>>>> Boyd Fletcher25-Apr-2015 07:55 PM
>>>>> the error occurs REGARDLESS of logged in user on Mac or the iTunes
>>>>>user/pw
>>>>> that is given. the error appears immediately on pressing OK button
>>>>>so its not
>>>>> a authentication to App Store problem.
>>>>>
>>>>> based on what i read online this appears to be related to changes
>>>>>Apple
>>>>> made to stop Hackintosh systems from working. Unfortunately for
>>>>>folks that
>>>>> need the wifi, camera, and bluetooth disabled in their mac it is
>>>>>causing a
>>>>> major problem.
>>>>>
>>>>> Boyd Fletcher24-Apr-2015 09:53 PM
>>>>> 'sysdiagnose_2015.04.24_21-48-45-0400_456.tar.gz' was successfully
>>>>> uploaded.
>>>>> Boyd Fletcher23-Apr-2015 09:28 PM
>>>>> Summary:
>>>>> i
>>>>> The camera, bluetooth, and wifi were disabled by authorized Apple
>>>>>Reseller
>>>>> that supports the U.S. Government.
>>>>>
>>>>> when i try to connect to the app store to download App upload (e.g.
>>>>>iWork) I
>>>>> get the following error:
>>>>>
>>>>> "Your device or computer could not be verified. Contact support for
>>>>> assistance."
>>>>>
>>>>> Apple Support and the local apple store could not resolve the
>>>>>problem.
>>>>>
>>>>> we have tried 10.10.2 and 10.10.3 and 10.9.5 all with the same
>>>>>result.
>>>>>
>>>>> we tried deleting the network devices the various .plist settings in
>>>>> /Library/Preferences/SystemConfiguration including
>>>>>
>>>>> NetworkInterfaces.plist
>>>>>
>>>>> com.apple.network.eapolclient.configuration.plist
>>>>>
>>>>> com.apple.airport.preferences.plist
>>>>>
>>>>> we also tried to use an Apple Thunderbolt Gigabit Ethernet adapter
>>>>>with
>>>>> both 10.10.2/3 and 10.9.5 with no luck
>>>>>
>>>>> Steps to Reproduce:
>>>>> try to login into app store application
>>>>>
>>>>> Expected Results:
>>>>> should let me login to the app store
>>>>>
>>>>> Actual Results:
>>>>> "Your device or computer could not be verified. Contact support for
>>>>> assistance."
>>>>>
>>>>> Version:
>>>>> tested 10.10.2, 10.10.3, and 10.9.5 using 3rd party wifi and
>>>>>Thunderbolt GigE.
>>>>>
>>>>>
>>>>>
>>>>>
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