Hello ColorSync Family,
I have with me an iCColor 2930, X-Rite of course does not support this device and neither does Heidelberg BRE. I use a few GretagMacbeth / Xrite devices (811s, 310s, 361T, Spectrocan and a few others) and have always been able to solder a new part or what have you to keep them running however this machine is a different story.
Functionality is firmware locked with the entire 200 series being the same machine with different "unlock codes" to allow different types of measurement. The 300 series may have different hardware I am not sure.
Our device is brand new out of the box which means it was never registered and thus a code was never generated to setup this device. X-Rite EMEA says the machines to apply these keys etc don't exist anymore and they can't help me any further.
If anyone has any knowledge of these machines or has an old one kicking about or maybe an email with a code or what have you I would be extremely appreciative for the help. Of course there are other devices out there with similar functionality (we use our SpectroscanT with Argyl and are eternally grateful to Graeme Gill and collaborators for the functionality and support.) However we need this specific device for a piece of software that was made for it in mind.
With loving regards,
Max