As has already observed: the problem is not universal. So we don't know yet if it's a user configuration, a problem with OS upgrades, or what specifically it takes to trigger the problems. We thought it might be specific models (48xx and 38xx seem to be most common complaints), but over time we're hearing about more models being affected. So we're not entirely sure what's going on. I hope Epson has more information We do know that resetting Photoshop preferences gets rid of some of the driver crashes and errors (by removing the last used printer settings metadata). But for the bad color cases, all we have is inconsistent information about reinstalling the OS, reinstalling the applications, reinstalling the printer drivers, and switching users sometimes solving the problem for different users. Chris On 5/30/14 6:52 PM, "MARK SEGAL" <mgsegal@rogers.com> wrote: My question was about whether heavy hitters such as Adobe and Epson have been after them to investigate and fix as appropriate?