On 20 Aug 2015, at 15:55, Liane May <lmay@xrite.com> wrote:
It is always a good idea to perform an i1Diagnostics test, but be sure to use the latest version 4.1.1. This version can trigger an extended calibration of the device if a drift in the white reflectance measurement is detected. If you believe a device turns out to deliver questionable measurements, even if it passes an i1Diagnostics test, please contact our support directly for additional help.
Liane We used the latest version of the diagnostics tool and sent the data to X-Rite UK. I’ve booked the older instrument in for a recertification so that we can see if that fixes this issue. I’m surprised that both of these instruments have become unusable… in exactly the same way — especially as the newer one was only purchased in April last year. If it’s any consolation, we did blame GMG first as the transition from M0 to M1 isn’t going particularly well from a production perspective… failing on cyan just looked so much like another software issue :) -- Martin Orpen Idea Digital Imaging Ltd