Jeff, I have found that once I've worked with an individual at X-Rite, I hang on to their email address for future reference and use. When I contact them directly again in the future, assuming they still work there, I usually get instant answers, as opposed to contacting their main support address. My most recent issue has been with regard to my i1io Scanning Table. Michelle Hamm was very helpful. I don't know if she can help you on your particular issue, but you might try her. Even if she refers you over to someone else, the result might be quicker than going through normal channels. Her address is: MHamm@xrite.com I hope that she doesn't mind me passing on her contact info. Be nice to her. Regards, Bob -----Original Message----- From: colorsync-users-bounces+rock=pchaninc.com@lists.apple.com [mailto:colorsync-users-bounces+rock=pchaninc.com@lists.apple.com] On Behalf Of Jeffrey Cunningham Sent: Friday, May 11, 2012 10:19 AM To: colorsync-users@lists.apple.com Subject: Re: i1 Profiler (X-Rite support?) Are others out there getting satisfactory support from X-Rite? If so, how? If not, is this or the Luminous Landscape forum the best place to go for help? I'm having multiple issues from crashing during dual-display profiling on Vista to crashing during profiling with PM5 targets (re-measured in i1P). If I'm lucky, I get a reply from X-Rite tech support asking for more information (data files, logs, etc.), but then I never hear from them again. When I run into a problem, I just revert back to PM5, so I'm never dead in the water, but it does make it hard for me to recommend to partners. Is it just me? Jeff Cunningham ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Jeffrey Cunningham _______________________________________________ Do not post admin requests to the list. They will be ignored. Colorsync-users mailing list (Colorsync-users@lists.apple.com) Help/Unsubscribe/Update your Subscription: https://lists.apple.com/mailman/options/colorsync-users/rock%40pchaninc.com This email sent to rock@pchaninc.com