On 20 Aug 2015, at 13:58, MARK SEGAL <mgsegal@rogers.com> wrote:
Have you contacted X-Rite about this problem, and if so, what was the service experience like?
Mark In the UK we can’t speak to X-Rite about any i1 product, we have to go through the reseller. Luckily for us one of our resellers is GMG — and it’s GMG’s ProofControl that we need to use the i1s with — so they are dealing with X-Rite on our behalf. Tech support have been notified, all the diagnostic data sent to them and we are waiting to hear back. Wish the i1 Pros came with a proper test chart like the old DTP41… if the light source or sensor drifts in one band it must be hard to recognise when all you have is a white tile? And if we calibrated and then measured with the same device it’d also be difficult to spot this issue too. -- Martin Orpen Idea Digital Imaging Ltd