cannot get canon eos utility working

Might not be a proper topic. however I need guidance. Normally called 'help' Equipment is MacBook Pro 4.1 with 17 inch display. OS 10.6 8 Canon EOS utility and 1Ds MK II see each other. However I cannot make EOS utility work. I cannot get 'Camera settings/Remote shooting' active. Never had this issue before. Thank you all in advance. Thank you for your prompt consideration and response. Sincerely, David B. Miller, Pharm. D. member Millers' Photography L.L.C. 3809 Alabama Street Bellingham, WA 98226 360 739 2826 digitalimaging@dnmillerphoto.com