Hi, It is not common, that every i1Pro 2 device becomes inaccurate after a certain time of usage. To ensure best performance however it is recommended to recertify them in an interval of 12 months, especially when using them for color-critical measurements in proofing environments. It is always a good idea to perform an i1Diagnostics test, but be sure to use the latest version 4.1.1. This version can trigger an extended calibration of the device if a drift in the white reflectance measurement is detected. If you believe a device turns out to deliver questionable measurements, even if it passes an i1Diagnostics test, please contact our support directly for additional help. Kind regards, Liane Liane May Application Specialist X-Rite Europe GmbH -----Original Message----- From: colorsync-users-bounces+lmay=xrite.com@lists.apple.com [mailto:colorsync-users-bounces+lmay=xrite.com@lists.apple.com] On Behalf Of Martin Orpen Sent: 20 Aug 2015 15:18 To: 'colorsync-users?lists.apple.com' List Subject: Re: i1Pro2 Problems On 20 Aug 2015, at 13:58, MARK SEGAL <mgsegal@rogers.com> wrote:
Have you contacted X-Rite about this problem, and if so, what was the service experience like?
Mark In the UK we can’t speak to X-Rite about any i1 product, we have to go through the reseller. Luckily for us one of our resellers is GMG — and it’s GMG’s ProofControl that we need to use the i1s with — so they are dealing with X-Rite on our behalf. Tech support have been notified, all the diagnostic data sent to them and we are waiting to hear back. Wish the i1 Pros came with a proper test chart like the old DTP41… if the light source or sensor drifts in one band it must be hard to recognise when all you have is a white tile? And if we calibrated and then measured with the same device it’d also be difficult to spot this issue too. -- Martin Orpen Idea Digital Imaging Ltd _______________________________________________ Do not post admin requests to the list. They will be ignored. Colorsync-users mailing list (Colorsync-users@lists.apple.com) Help/Unsubscribe/Update your Subscription: https://lists.apple.com/mailman/options/colorsync-users/lmay%40xrite.com This email sent to lmay@xrite.com