Re: Prints are over saturated - excessive print contrast - since upgrades?
Yes, as an individual talking to support that's the first line of defense - so nothing new there. My question was about whether heavy hitters such as Adobe and Epson have been after them to investigate and fix as appropriate? Mark ________________________________ From: David Miller <david@spinnakerphotoimagingcenter.com> To: MARK SEGAL <mgsegal@rogers.com> Cc: Chris Cox <ccox@adobe.com>; "colorsync-users@lists.apple.com" <colorsync-users@lists.apple.com>; "colorsync-users-request@lists.apple.com" <colorsync-users-request@lists.apple.com> Sent: Friday, May 30, 2014 9:48:39 PM Subject: Re: Prints are over saturated - excessive print contrast - since upgrades? talking with apple support, i am the ONLY one complaint. Soooo? Vats knew? David B Miller, Pharm. D. member Millers' Photography L.L.C. dba Spinnaker Photo Imaging Center Bellingham, WA www.spinnakerphotoimagingcenter.com 360 739 2826 David B Miller, Pharm. D. member Millers' Photography L.L.C. dba Spinnaker Photo Imaging Center Bellingham, WA www.spinnakerphotoimagingcenter.com 360 739 2826 On May 30, 2014, at 5:39 PM, MARK SEGAL <mgsegal@rogers.com> wrote:
I've been using 10.9x with my Epson 4900, printing from both Lightroom and PrinTao and have not experienced such problems, nor did I need to generate new profiles for Lightroom - the same ones I'm using on Snow Leopard work fine. However, with respect to the reports of less fortuate outcomes - is Apple aware and are they working on it?
Mark
________________________________ From: Chris Cox <ccox@adobe.com> To: "colorsync-users@lists.apple.com" <colorsync-users@lists.apple.com>; "colorsync-users-request@lists.apple.com" <colorsync-users-request@lists.apple.com> Sent: Friday, May 30, 2014 3:46:40 PM Subject: Re: Prints are over saturated - excessive print contrast - sinceupgrades?
We've been getting a lot of reports of print color problems with MacOS 10.9, especially with Epson printers. Of course, we're also seeing crashes in printer drivers, all new to MacOS 10.9.
Chris
On 5/30/14 12:00 PM, "colorsync-users-request@lists.apple.com" <colorsync-users-request@lists.apple.com> wrote:
Message: 3 Date: Thu, 29 May 2014 18:38:18 -0700 From: Russ Widstrand
<russ@widstrand.com>
To: colorsync-users@lists.apple.com Cc: "Larry N. Olson"
<larrynolson@gmail.com>
Subject: Prints are over saturated - excessive print
contrast - since
upgrades? Message-ID:
<2EB0FEE3-746B-4DE1-9D0A-96320D804C1A@widstrand.com>
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As has already observed: the problem is not universal. So we don't know yet if it's a user configuration, a problem with OS upgrades, or what specifically it takes to trigger the problems. We thought it might be specific models (48xx and 38xx seem to be most common complaints), but over time we're hearing about more models being affected. So we're not entirely sure what's going on. I hope Epson has more information We do know that resetting Photoshop preferences gets rid of some of the driver crashes and errors (by removing the last used printer settings metadata). But for the bad color cases, all we have is inconsistent information about reinstalling the OS, reinstalling the applications, reinstalling the printer drivers, and switching users sometimes solving the problem for different users. Chris On 5/30/14 6:52 PM, "MARK SEGAL" <mgsegal@rogers.com> wrote: My question was about whether heavy hitters such as Adobe and Epson have been after them to investigate and fix as appropriate?
participants (2)
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Chris Cox
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MARK SEGAL