site_archiver@lists.apple.com Delivered-To: installer-dev@lists.apple.com Dkim-signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=mime-version:in-reply-to:references:date:message-id:subject:from:to :content-type:content-transfer-encoding; bh=1y9YiIbgPWA0ItLNk0ozR0CIq5MANFM9MU1pZBHa/9I=; b=QZanVbVNuhngfZXHiwS52WicvprgoPGx4s/zKcJq+Wkmgwhgyl6hzO74l+QG3gBM1M cMYyeievU4UXDj2bE+BbqSi4QgiyD7Ab5LkZfYh/TWQim5ubCn1dDmAEuB/cllgM/lh8 cek9ESsb42MSGJOZne21p+Cz6cWyTIIuJXVU8= On Thu, Sep 1, 2011 at 4:07 PM, Ian Kerr <ian.g.kerr@gmail.com> wrote:
Greetings,
We have a user reporting that the Install button in our Packagemaker installer does nothing. Normally, this button pops up a dialog requesting administrator credentials. In this user's case, nothing happens. The button is not greyed out, it simply does not work. The user is running Mac OS X 10.7.1. We have been unable to reproduce the issue on our machine running Mac OS X 10.7.1. We do not run any custom scripts in the installer. The installer log from the user's machine is as follows:
Aug 31 07:24:49 iMac Installer[44152]: @(#)PROGRAM:Install PROJECT:Install-684 Aug 31 07:24:49 iMac Installer[44152]: @(#)PROGRAM:Installer PROJECT:Installer-530 Aug 31 07:24:49 iMac Installer[44152]: Hardware: iMac8,1 @ 2.40 GHz (x 2), 4096 MB RAM Aug 31 07:24:49 iMac Installer[44152]: Running OS Build: Mac OS X 10.7.1 (11B26) Aug 31 07:24:49 iMac Installer[44152]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin Aug 31 07:24:49 iMac Installer[44152]: Env: TMPDIR=/var/folders/qs/f_w43cdn0bs761s0341zmrh40000gn/T/ Aug 31 07:24:49 iMac Installer[44152]: Env: SHELL=/bin/bash Aug 31 07:24:49 iMac Installer[44152]: Env: HOME=/Users/username Aug 31 07:24:49 iMac Installer[44152]: Env: USER=username Aug 31 07:24:49 iMac Installer[44152]: Env: LOGNAME=username Aug 31 07:24:49 iMac Installer[44152]: Env: DISPLAY=/tmp/launch-W2h3n7/org.x:0 Aug 31 07:24:49 iMac Installer[44152]: Env: SSH_AUTH_SOCK=/tmp/launch-yvGw9R/Listeners Aug 31 07:24:49 iMac Installer[44152]: Env: Apple_PubSub_Socket_Render=/tmp/launch-FInvYf/Render Aug 31 07:24:49 iMac Installer[44152]: Env: COMMAND_MODE=unix2003 Aug 31 07:24:49 iMac Installer[44152]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0:0 Aug 31 07:24:49 iMac Installer[44152]: Audio Pluggers K-Meter Demo Installation Log Aug 31 07:24:49 iMac Installer[44152]: Opened from: /Volumes/Audio Pluggers K-Meter/Audio Pluggers K-Meter Demo.pkg Aug 31 07:24:49 iMac Installer[44152]: Product archive /Volumes/Audio Pluggers K-Meter/Audio Pluggers K-Meter Demo.pkg trustLevel=100 Aug 31 07:25:47 iMac Installer[44152]: InstallerStatusNotifications plugin loaded
The log does not appear to contain any errors. Our installer can be downloaded here:
http://www.audiopluggers.com/kmeter/AudioPluggersKMeterDemo.dmg
Does anyone know why this might be happening? Is there any additional information that I should collect from the user? Thank-you for your time.
On the 10.7.1++ system I tried it on, the authentication dialog appears when you click on the Install button (both for an admin and standard user) whatever destination you select. It could be a sandbox issue (there are debug logs in Lion about the sandbox not being happy with Installer.app). It might be interesting to check the system.log file and the console log. BTW, it might be a good idea to only show the standard installation mode (no customization) because the list is a bit scary for an end-user. _______________________________________________ Do not post admin requests to the list. They will be ignored. Installer-dev mailing list (Installer-dev@lists.apple.com) Help/Unsubscribe/Update your Subscription: http://lists.apple.com/mailman/options/installer-dev/site_archiver%40lists.a... This email sent to site_archiver@lists.apple.com