site_archiver@lists.apple.com Delivered-To: installer-dev@lists.apple.com Dkim-signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=disneyanimation-com.20150623.gappssmtp.com; s=20150623; h=mime-version:references:in-reply-to:from:date:message-id:subject:to :cc; bh=0eO+k6WhlI2bxAMzzNb+BMkLmHDNmOnjKABWs7gQR+U=; b=VNGWCrAzRV7Zfvqk0HkxEzou0MfmXOPstf22xY1EdBNqn7vZH+y5o+JrPodiagkK3z SiK659ORNUgvXoCYAOqZom1KdTmPYxz6mg0+YBlJHqFV5eWPUkwA4UJjOwuZNwK/wVIq v6W51xM8g3FVERaTpQioazkRq88qjNWT5Id3kQdYVIRIq+FMLiKgNuLJfGfF0Lv/YE79 XEXNaYQgkeBUNheu00csxRHPZLbxHhAGlOG7uHXuacpuo34RRFgtkTGdEneegofuNEVN Z1V37P1G5wbQZ3hHTMmD9vd6KDf6jYlefk1/ktoRz0D8HBbWozy/4gwwhZBvX2ZINULf Tf/w== Perhaps provide the user a version of your installation pkg that does not have those checks enabled. If the issue goes away, you've at least narrowed down the trigger... On Fri, Oct 9, 2020 at 6:30 AM Rick Cohen via Installer-dev < installer-dev@lists.apple.com> wrote:
One of our users is reporting that the installer for one of our products has a spinning cursor after showing the "Introduction" screen. The only way out of the installer is to "Force Quit".
I'm not certain what happens in the installer between the step showing the Introduction screen and the step showing the Read Me. My guess is that Requirements and Resources are checked.
The installer was built on a Mojave system and is notarized by Apple.
I have built many Mac product installers, using "Packages". I'm not sure that Packages is relevant to the question, but I mention it just in case. Currently running v1.2.8.
The user has a MacBook Pro Mid 2012 Retina 13" running Catalina with 16 GB RAM. From Apple's support site this seems to be the earliest computer which is able to run Catalina. There are some checks which I have enabled in Packages, for Processor, Installed RAM and OS. This computer exceeds all of them.
Over 100 other users have installed this same product, without issues, on various Macs running various OS versions.
Any suggestions?
Thanks and stay safe,
- Rick
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