site_archiver@lists.apple.com Delivered-To: installer-dev@lists.apple.com Dkim-signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=gamma; h=mime-version:date:message-id:subject:from:to:content-type :content-transfer-encoding; bh=J58q5E1+j8fyTkmxIJKs/OXq4vifO1jLMxYtV7jFs3Q=; b=W7kySaTQMNrrG1wUUFADciEQo2mqwwdrbr9B48hllyNllTCNsuqcf9cNY+Tpqy0DfF Hta3JWe48JOWRZubCquzvHrVSJNuLMY1MLo/h9EcYahVE984kgXIyZXTvibffUiZqoxK toWT009pZ816/hDze/E+6NadOBMvTDVjwfWJE= Greetings, We have a user reporting that the Install button in our Packagemaker installer does nothing.  Normally, this button pops up a dialog requesting administrator credentials.  In this user's case, nothing happens.  The button is not greyed out, it simply does not work.  The user is running Mac OS X 10.7.1.  We have been unable to reproduce the issue on our machine running Mac OS X 10.7.1.  We do not run any custom scripts in the installer. The installer log from the user's machine is as follows: Aug 31 07:24:49 iMac Installer[44152]: @(#)PROGRAM:Install PROJECT:Install-684 Aug 31 07:24:49 iMac Installer[44152]: @(#)PROGRAM:Installer PROJECT:Installer-530 Aug 31 07:24:49 iMac Installer[44152]: Hardware: iMac8,1 @ 2.40 GHz (x 2), 4096 MB RAM Aug 31 07:24:49 iMac Installer[44152]: Running OS Build: Mac OS X 10.7.1 (11B26) Aug 31 07:24:49 iMac Installer[44152]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin Aug 31 07:24:49 iMac Installer[44152]: Env: TMPDIR=/var/folders/qs/f_w43cdn0bs761s0341zmrh40000gn/T/ Aug 31 07:24:49 iMac Installer[44152]: Env: SHELL=/bin/bash Aug 31 07:24:49 iMac Installer[44152]: Env: HOME=/Users/username Aug 31 07:24:49 iMac Installer[44152]: Env: USER=username Aug 31 07:24:49 iMac Installer[44152]: Env: LOGNAME=username Aug 31 07:24:49 iMac Installer[44152]: Env: DISPLAY=/tmp/launch-W2h3n7/org.x:0 Aug 31 07:24:49 iMac Installer[44152]: Env: SSH_AUTH_SOCK=/tmp/launch-yvGw9R/Listeners Aug 31 07:24:49 iMac Installer[44152]: Env: Apple_PubSub_Socket_Render=/tmp/launch-FInvYf/Render Aug 31 07:24:49 iMac Installer[44152]: Env: COMMAND_MODE=unix2003 Aug 31 07:24:49 iMac Installer[44152]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0:0 Aug 31 07:24:49 iMac Installer[44152]: Audio Pluggers K-Meter Demo Installation Log Aug 31 07:24:49 iMac Installer[44152]: Opened from: /Volumes/Audio Pluggers K-Meter/Audio Pluggers K-Meter Demo.pkg Aug 31 07:24:49 iMac Installer[44152]: Product archive /Volumes/Audio Pluggers K-Meter/Audio Pluggers K-Meter Demo.pkg trustLevel=100 Aug 31 07:25:47 iMac Installer[44152]: InstallerStatusNotifications plugin loaded The log does not appear to contain any errors. Our installer can be downloaded here: http://www.audiopluggers.com/kmeter/AudioPluggersKMeterDemo.dmg Does anyone know why this might be happening? Is there any additional information that I should collect from the user? Thank-you for your time. Kind regards, --Ian _______________________________________________ Do not post admin requests to the list. They will be ignored. Installer-dev mailing list (Installer-dev@lists.apple.com) Help/Unsubscribe/Update your Subscription: http://lists.apple.com/mailman/options/installer-dev/site_archiver%40lists.a... This email sent to site_archiver@lists.apple.com