site_archiver@lists.apple.com Delivered-To: pro-apps-dev@lists.apple.com Hi, Paul, Thanks! - Paul On Feb 19, 2008, at 4:27 PM, Paul Miller wrote: I had him wipe his object cache with no luck. -- Paul Miller | paul@fxtech.com | www.fxtech.com | Got Tivo? _______________________________________________ Do not post admin requests to the list. They will be ignored. Pro-apps-dev mailing list (Pro-apps-dev@lists.apple.com) Help/Unsubscribe/Update your Subscription: http://lists.apple.com/mailman/options/pro-apps-dev/pschneider%40apple.com _______________________________________________ Do not post admin requests to the list. They will be ignored. Pro-apps-dev mailing list (Pro-apps-dev@lists.apple.com) Help/Unsubscribe/Update your Subscription: http://lists.apple.com/mailman/options/pro-apps-dev/site_archiver%40lists.ap... we've had some problems in the past where our ProAppsUpdate updaters don't update what they should. We're working to resolve the issue. If you can collect a System Profile from your customer and send it my way, I can tell you if this is the problem. Apple Menu -> About This Mac -> More Info, then hit File->Save As in the System Profiler application. There might also be clues in the console. Ask your customer to open / Applications/Utilities/Console.app, then choose File->Save A Copy As, and send me the resulting file as well. I have a guy who has some of our FxPlugs, using them with FCP 6. He recently upgraded to Leopard and reinstalled our plugins, but now they don't load and won't show up in the Effects menu. They are installed in /Library/Plug-ins/FxPlug, and were working fine before the upgrade. I just heard we had another user with similar problems. FCP just stopped loading them for some reason. Could Leopard have borked something with the FxPlug frameworks? Is there a log file or something the user can send me to check if there were any particular errors with our plugins? This email sent to pschneider@apple.com This email sent to site_archiver@lists.apple.com