Re: [Rockies-Edu] Unable to purchase or download/update apps
Re: [Rockies-Edu] Unable to purchase or download/update apps
- Subject: Re: [Rockies-Edu] Unable to purchase or download/update apps
- From: Corey Carson <email@hidden>
- Date: Tue, 21 Aug 2012 18:01:44 -0600
Hi Larry,
Unsure as to why the Notability purchase is failing, but we can dig into that offline with the help of VPP support. Regarding the filtering, it's probably also necessary to allow Akamai's names/ranges to be allowed. Since Apple uses them to help with software update bandwidth, among other things, those blockages could also be an explanation. From Akamai's site, here's what they list.
---
Akamai's content delivery networks and domains
• akamai.net
• akamaiedge.net
• akamaihd.net
• edgesuite.net
Akamai's DNS servers
• akamaitech.net
• akadns.net
• akam.net
---
Thanks,
Corey
--------
Corey Carson • Systems Engineer • Apple Education CO/WY • ☎ 303.834.7193
On Aug 21, 2012, at 5:37 PM, Larry O'Reilly <email@hidden> wrote:
> I am having two issues.
>
> 1. Using multiple network options I repeatedly receive an error when attempting to purchase Notability this week. I have received this message 5 times trying to order Notability app through vpp for K12 ed for our school. I get it as soon as I hit “Buy” after the page accepts my quantity.
>
> We are currently experiencing technical difficulties. Please try again later.”
>
> Any suggestions?
>
> 2. Using our filtered ( new LightSpeed install) network, we (multiple devices and people) cannot download or update apps. I have accessed and forwarded knowledge article ts1629 to our IT dept. Light Speed researched this tried setting exceptions for apple.com etc. without success.
>
>
> Blessings,
> Larry
>
> Larry O’Reilly
> Education Technology Specialist
> Southeast Christian School
> 9650 Jordan Road, Parker CO, 80134
> 303.841.5988
>
> For his invisible attributes, namely, his eternal power and divine nature, have been clearly perceived, ever since the creation of the world, in the things that have been made. Rom 1:20 - ESV
>
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