Re: Unable to upload app to iTunes connect due to its accessibility issues
Re: Unable to upload app to iTunes connect due to its accessibility issues
- Subject: Re: Unable to upload app to iTunes connect due to its accessibility issues
- From: Vincenzo Rubano <email@hidden>
- Date: Fri, 03 Jun 2016 10:57:15 +0200
Hi Alex, all,
thanks for the update. I haven’t gotten any response yet. Please keep me updated if you can, even in private if you get any information subject to NDA: I’m a registered developer too.
Cheers
Vincenzo Rubano
NVApple Team
https://www.nvapple.it/about-us
> Il giorno 03 giu 2016, alle ore 03:49, Alexandro Jurgensen <email@hidden> ha scritto:
>
> Hi Vincenzo and All,
>
> I too have reported the issue to Developer Technical Support and have received a response asking me to do a screen sharing session with one of the Apple DTS staff.
>
> Warm regards,
> Alex
>
>
>> On Jun 1, 2016, at 10:17 AM, Vincenzo Rubano <email@hidden> wrote:
>>
>>
>> Hi all,
>>
>> so apparently the issue is really *a critical one*.
>>
>> I gave a phone call to Apple Developer customer service and apparently there is no way for them to enter the information about encryption usage in my app on behalf of me…
>>
>> I’ve already reported the issue through the developer program customer support, but I guess it’ll take a long time to see a fix, if any.
>>
>> In the meantime, any ideas on how to work around this problem? Relying on sighted help is not an option at the moment.
>>
>>
>>
>>> Il giorno 31 mag 2016, alle ore 20:07, Vincenzo Rubano <email@hidden> ha scritto:
>>>
>>>
>>> Hi all,
>>>
>>> I’m not sure wether this is an off-topic discussion, but it’s strictly related to accessibility and app development, so I thought I’d post it here given that I have no idea on how to get support for this problem.
>>>
>>> I’ve developed an iOS app and I’d like to start testing it using testflight. Not without problems, I’ve managed to do each step until choosing the build to test. In fact, I am not able to complete that step due to the accessibility issues of that iTunes connect page. In particular, I am not able to answer questions about cryptography usage in my app. I see different couples of yes/no radio buttons, but I cannot understand to which question they relate to. In addition to this, I am not able to change the selection: i.e. if for a question is selected the “yes” button, I am not able to select the “No” button.
>>>
>>> Is there any workaround that I could use? I’ve tried a number of OS/browser/screen reader combinations but the result is always the same. Of course I do already have an Encryption Registration Number which in my case should be sufficient.
>>>
>>> I’ve also tried the iTunes Connect iOS app, which is much much more accessible than its web counterpart, but unfortunately it misses a lot of features including the ability to manage app builds.
>>>
>>> Thanks in advance for your support.
>>>
>>>
>>> Vincenzo Rubano.
>>>
>>> NVApple team
>>> https://urldefense.proofpoint.com/v2/url?u=https-3A__www.nvapple.it_about-2Dus&d=CwIFaQ&c=Hw-EJUFt2_D9PK5csBJ29kRV40HqSDXWTLPyZ6W8u84&r=afMJiJQu6NnAtnxTLBQaU169NOzGOx8DZqv8GfHm7H35YieDMh3zf1bFHZ55u_LR&m=0CVOydDG1Qk6V1PIN9dud-aXjA6lUDQ7VLiXXIAFx_k&s=6Yne3NPSnm4yMoPssqwOVz8vqEXD0Tx97dx23djiUbE&e=
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