Re: Bugs bugs, Finder bugs, yummy bugs
Re: Bugs bugs, Finder bugs, yummy bugs
- Subject: Re: Bugs bugs, Finder bugs, yummy bugs
- From: Shane Stanley <email@hidden>
- Date: Tue, 23 Aug 2005 20:47:18 +1000
- Thread-topic: Bugs bugs, Finder bugs, yummy bugs
On 23/8/05 2:56 PM, "Matt Deatherage" <email@hidden> wrote:
> *You must file bugs.*
Let's step back a bit. What we've been discussing is short-comings in
Finder's scripting implementation. We probably all agree on the likely
explanations: not enough resources, different priorities. We may not like
it, but we understand how it happens. No-one's making accusations of malice
or even laziness.
The thing is, bug reporting is time-consuming. I'd love to report every bug
I come across (and file a gazillion feature requests as well), but I too
have limited resources, and have to decide on my own priorities. I'm sure
most here are in a similar position.
How do I decide? My first rule is to concentrate on bugs that I think might
get fixed. Until now, that has ruled out Finder bugs -- I see all these "not
implemented yet"s after five major revisions, and conclude that scripting,
for whatever reasons, is just not a priority for the Finder. So *my*
priority is to spend time reporting bugs elsewhere, where I think my effort
might achieve a result. My judgment might be quite wrong in this case, but I
think it's defensible.
> *Put your bugs in Radar and they get fixed.* Put them on mailing lists and
> you get sympathy.
This raises a couple of issues for me. First, some developers make it so
hard to file bugs -- it's a real disincentive. And there is often no real
feedback. Some are much more flexible -- posts to mailing lists can be used,
and it really can make a difference; other testers/users can follow-up, you
avoid several people wasting testing time on the same issue, the write-ups
are more coherent, etc.
I don't know what's practical with Apple, given that so many people don't
seem to understand what an Apple NDA is. But I'm sure there's a correlation
between number of bug reports and the mechanism required to do it.
I also think it's not unreasonable to post to mailing lists, even if there's
no guarantee of follow-up, simply because (a) it's better than nothing, and
(b) there often *is* follow-up. That's certainly true here, and not just
with Apple people.
Several times, in fits of frustration, I've posted complaints about apps
here that, in the cold light of day, have, well, lacked a light touch. In
several of those cases, I've been contacted on- or off-list by the relevant
developers keen to take up the issues. The result has been beneficial: I
know someone's listening, so I know I'm not wasting my time, and I also urge
others to direct feedback in those directions.
--
Shane Stanley <email@hidden>
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