Re: User Groups and Apple Stores
Re: User Groups and Apple Stores
- Subject: Re: User Groups and Apple Stores
- From: John Linthicum <email@hidden>
- Date: Sat, 31 May 2003 08:33:22 -0400
Barbara,
MarketSource is a company that Apple has hired to be the
weekend/volunteer reps inside some CompUSAs. They have been managing
those reps for Apple (and other companies too) for quite some time. In
the stores, they're known as "Weekend Warriors," and don't work for
Apple, nor is MarketSource a Division of Apple.
A couple of years ago, Apple piloted a program that placed properly
trained Apple-badged employees in CompUSAs full-time with great
success. Since then, the program has placed around 175 Apple-employed
folks in CompUSAs, called Apple Solutions Consultants. They are there
to help customers, answer questions, and train CompUSA's own
salespeople about Apple Products; basically manage the Apple Shop @
CompUSA. Part of their job is to get involved with User Groups and be
a resource for them.
I am an ASC at CompUSA #797 in Richmond, VA. I'm also President of
XMUG, A Macintosh User Group,
http://www.xmug.org/. I'm very proud of
each.
John
On Saturday, May 31, 2003, at 01:10 AM, Barbara Passman wrote:
Can you elaborate a bit more on Market Source?
Do I understand, then, that the so called Apple Reps at CUSA stores
are not really Apple employees? The one fellow in Chicago who
established rapport with our group led us to believe that he is a
direct Apple employee.Yet your comment about Market Source makes me
wonder .
What is Market Source's relationship with Apple. Is it a division of
Apple?
Barbara Passman
President
The Rest of Us, Chicago's Macintosh User Group
At 12:50 AM -0500 5/30/03, Richard Huggins wrote:
> From: Macbeth <email@hidden>
To: email@hidden
Subject: Re: User Groups and Apple Stores
... The Cusa "Apple Store within A Store" has lost aisles and space
since the
change due to integration, but I think that to the uniniated this
just looks
like there aren't many items available for the Mac...
Along this line...Our UG once had our monthly program inside our
local CUSA.
The Marketsource person led it. (Marketsource is the company that
puts Apple
experts in CUSA stores a few hours each week.) One of the things I
previously had asked him to do after he showed us the Apple section
was to
show our UG members where Mac stuff was over the rest of the store,
and
that's a useful point to make to all UG members about CUSA stores.
Yes, the Apple-specific items are in the Apple section, but there are
many
"Mac" things all over CUSA. In the printer section and scanner
section you
find Mac-capable printers and scanners; in the Windows software
section you
find hybrid software (Mac/Windows); in the hard drive and CD burner
sections
you find Mac-capable drives and burners. And so on! I know this seems
obvious but it's eye-opening to some UG members.
--Richard Huggins
Tyler Area Macintosh Users (TAMU), Tyler, TX
My e-mail <email@hidden>
******
Visit the TAMU Web Site: <http://www.tyler.net/tamu>
*******
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--
John Linthicum
Apple Solutions Consultant
Mid-Atlantic Region
CompUSA #797, Glen Allen, VA
804 539-1741
email@hidden
''We are what we repeatedly do. Excellence, then, is not an act, but a
habit.'' - Aristotle
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