Update on Roxio
Update on Roxio
- Subject: Update on Roxio
- From: Barbara Passman <email@hidden>
- Date: Mon, 5 Sep 2005 15:09:25 -0500
Quite a surprise to find that support at Roxio responded today,on the holiday!
At 4:17 PM +0000 9/5/05, element 5 (cs) wrote:
Dear Ms. Passman,
Thank you for your email message.
We apologize for any inconvenience, as you did not receive the
downoad link for Toast 7. A technical error caused this
item to not be included in your delivery.
And , indeed,Toast has landed on my desktop/.
However, as I replied to "Chris", the web site is still unreliable
(sort of like an elevator which works but which gets stuck all too
frequently)
At 3:01 PM -0500 9/5/05, Barbara Passman wrote:
Two requests
a) have some tecnical geeks check your software . It is unreliable
as described ( in the rest of the message to him, EDIT)
b) And why cannot Roxio/Sonic provide a direct email contact to
support. Why have to deal with "Roxanne" when the issue was a
sales issue,not software,technical support?
So...still tread carefully.
Barbara Passman
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