Re: AUGD: Why are Australians & New Zealanders 2nd Class Citizens
Re: AUGD: Why are Australians & New Zealanders 2nd Class Citizens
- Subject: Re: AUGD: Why are Australians & New Zealanders 2nd Class Citizens
- From: Greg Sharp <email@hidden>
- Date: Mon, 11 Sep 2006 20:13:07 +1000
- Thread-topic: AUGD: Why are Australians & New Zealanders 2nd Class Citizens
Hi I'm just passing on a correction to my earlier email after talking to
Fiona for a second time an hour or so ago.
Country customers will be able to use a return paid post pack for returns
however people in the city will have to go directly through a Authorised
Apple Service Provider (AASP).
Also the 10 days return time for faulty batteries is not from when the
customer receives the replacement battery but from the time the Authorised
Apple Service Provider (AASP) receives the faulty one from the customer.
She asked I refer people to Apple's web site FAQ on the problem at
http://www.apple.com/au/support/batteryexchange/2006/faq/
Mind you this wasn't 100% clear to me but maybe others won't have the same
problems interpreting what it says in relation to this problem.
I've also discovered I had an old 12 inch G3 iBook which had a replacement
battery installed about a year ago which is in the range of affected
batteries so I guess I'll have a chance to see first hand if there are
problems with the exchange process.
--
All the best
Greg Sharp
President/Webmaster
email@hidden
Australian Mac Users Group (AUSMUG)
http://www.australian.macusersgroup.org
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