Re: AUGD: Find a dial up ISP
Re: AUGD: Find a dial up ISP
- Subject: Re: AUGD: Find a dial up ISP
- From: email@hidden
- Date: Wed, 2 Jul 2008 08:48:59 EDT
Thanks. I got the cheap DSL from AT&T for $10 a month. It'll give my Mom 20 hours of dial-up, too.
The service does not suck. Its just not FAST! I'm not a big downloader so 500-760 Kbps works fine. Its ten times faster than my dial up connection. I still get to enjoy my morning coffee as I wait the 1 or 2 minutes for big file downloads, instead of the 10-20 minutes I used to do.
AT&T support, however, does suck. If the answer to your question isn't on their prepackaged FAQs that come up on their computer screen they haven't a clue what to do.
Oh well, I guess the saying you get what you pay for is still true. I wonder if the high priced broadband users get better support?
Gary
In a message dated 6/21/08 3:33:12 PM, email@hidden writes:
att is required to offer 10$/month DSL as part of the OK to buy bellsouth.
CRAZY hard to find it though.
use this link http://www.att.com/gen/general?pid=6431
In the lower right of the web page, right there is an ad: "New To DSL?
They claim: It includes connection speeds up to 768k per second downstream and up to 128k upstream.
FastAccess DSL Lite with term agreement is $10 per month and requires a 12-month commitment. Plan is available to new FastAccess DSL customers who have not previously subscribed to AT&T or BellSouth high-speed Internet.
Roughly a year ago AT&T had extremely quietly started offering $10 DSL as was required in its deal to buy BellSouth.
The company was promoting many other, more expensive, DSL options, but the only way you could get the required $10 version was if you specifically knew to ask about it.
In an interview from an Atlanta newspaper with AT&T CEO Randall Stephenson... he's asked about the $10 DSL. The interviewer points out that no story about AT&T resulted in a more irate response from AT&T customers as did its story about the hidden offer for $10 DSL, suggesting that this was a huge issue for AT&T customers.
Stephenson's response? First he denies that the company made it hard to find, and then he says that they're not promoting it because customers don't want it. This, despite the clear response from customers to the very newspaper who was conducting the interview.
Then, he basically admits that the $10 DSL doesn't work very well, saying that they don't promote it because they don't want to give customers a product that sucks. Of course, he says that as if it's not his company that has quite a bit of control over whether or not the product sucks.
Yes, that's right. AT&T actually thinks you'll believe that they're hiding their cheap broadband offering because, seriously, who wants cheap broadband when more expensive broadband is available? Of course, this isn't a new strategy from AT&T.
Back when it was SBC and refused to offer naked DSL, the claim was that customers didn't want naked DSL either, despite the success many other companies were having with it, and numerous articles with people clamoring for it. It appears that AT&T has figured out that when there's really no competition, you get to decide what it is your customers really do or do not want.
burbage
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