Re: AUGD: Fwd: Re: [Support Ticket #IPT-36028-348]: Griffin itripautopilot
Re: AUGD: Fwd: Re: [Support Ticket #IPT-36028-348]: Griffin itripautopilot
- Subject: Re: AUGD: Fwd: Re: [Support Ticket #IPT-36028-348]: Griffin itripautopilot
- From: aSaM <email@hidden>
- Date: Fri, 03 Oct 2008 22:33:15 +0100
On Oct 3, 2008, at 4:44 PM, aSaM wrote:
Is this how Griffin Support treats it's US customers as well?
We ask that you destroy the unit (please be safe) and send us
an image of the unit after it has been destroyed. This assures
us that the unit can not be used again, and it saves you from
havng to ship it back to us. Once we receive the image and
your shipping address, we can then get you a replacement sent
out.
What if I destroy the unit, and then you don't send me a
replacement, and I'm left with a destroyed unit that I can't
even use for a refund from Amazon?
"What if" is a phrase that can bring a great deal of angst. It is
my nature to try to trust someone until it is demonstrated to me
that trust is not merited. I don't always succeed, but unless my
gut is twisting in knots and red flags are going up in my skull,
that is the path I try to follow because that is how I would like
others to behave toward me.
If you don't feel that you can take them at their word, why not go
for the refund from Amazon instead? Alternatively, follow
Griffin's instructions and keep the remains of the device along
with their e-mail correspondence. Then if Griffin doesn't follow
through you still have something with which to to pursue your
claim.
Griffin has been around a while. Why not give them the benefit of the doubt?
Paul Richards
Ambassador
Syracuse Macintosh Users Group
Syracuse, NY, USA
http://www.iSMUG.com
Sorry, for consumer related issues, I don't trust anyone. This is
the second faulty unit from Amazon.co.uk, and I thought I'd ask
Griffin if they could offer an alternative rather then getting a
third faulty unit send from Amazon. I actually like the design of
product and just want one that works like it says on the box.
Cheers,
Asam....
I think what caused my distrust in first place was Griffin Support's
first line,
"We handle international returns a little differently."
Why?
Asam....
Kinda implies that UK consumers are to be trusted less then US
consumers? Bit cheeky in my book, insult to whole nation if you ask
me. We here in UK give back as good as we take thank you very much.
Cheers,
Asam.
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