Re: Aqua Human Interface and Safari
Re: Aqua Human Interface and Safari
- Subject: Re: Aqua Human Interface and Safari
- From: James Duncan Davidson <email@hidden>
- Date: Tue, 14 Jan 2003 10:57:17 -0800
On Tuesday, Jan 14, 2003, at 00:24 US/Pacific, Joseph Heck wrote:
An outside customer's opinion is almost always regarded more highly
than "the whining" of your own development staff, no matter how
appropriate or inappropriate that might be.
Yes, that's a brutally hasty generalization, and I'm willing to bet
that most folks who've worked in a software development shop that
produces product for external (outside your company) customers will
attest to this admittedly hasty generalization.
I'll definitely back that up. During my days at JavaSoft, I frequently
worked with people outside the company to file bugs so that the things
that really needed to get fixed would.
I think that the source of the issue is that a development team is seen
as knowing the code *too well* and will know all the warts, while
customer problems are hitting warts that are causing problems. So when
you go into a planning meeting with your extended product team
(engineering, marketing, project management, testing, etc), being able
to say "this is an externally reported problem" helps set the priority
of the issue.
Squeaky wheels and all that. For those that haven't worked in these
kinds of environments, it can be hard to understand large team
dynamics...
--
James Duncan Davidson
email@hidden
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