Bug reporting (was Re: Xcode bug)
Bug reporting (was Re: Xcode bug)
- Subject: Bug reporting (was Re: Xcode bug)
- From: Erik Hanson <email@hidden>
- Date: Mon, 27 Oct 2003 16:13:21 -0800
On Monday, October 27, 2003, at 02:47 AM, Wade Tregaskis wrote:
Personally, I always file a bug report if I think it will be well
received. I would have thought there would be others out there with
similar sentiments, but apparently not. That, or my software was all
bug free - which of course it wasn't. But people don't even seem to
bother trying to reporting a bug once, let alone over and over.
There are people who don't like to be negative and/or who see bug
reporting as "complaining". There are people who have some incorrect
mental model of the computer and think that the bug is their fault.
There are people who are struggling with using the computer and don't
want to look stupid by reporting the bug and then finding out that it's
their fault. There are people who think that someone else will report
the bug. There are people who are using an old version and assume the
bug has been fixed already. There are people who expect programs to be
buggy. There are people who only find features that they are looking
for, and would therefore only look for a bug reporting mechanism if
they know it's there. There are people who don't trust the reporting
mechanism to not send personal information about them. There are people
who just don't give a damn.
I work on an application that has many shortcomings because of the
project's tight budget. It's amazing how many people don't complain
about it. On the other hand, there are some people who complain all the
time about it. I'm not sure which is worse.
Erik Hanson
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