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Re: [semi-OT] Apple's Help Viewer: a note to the frustrated
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Re: [semi-OT] Apple's Help Viewer: a note to the frustrated


  • Subject: Re: [semi-OT] Apple's Help Viewer: a note to the frustrated
  • From: Gwynne <email@hidden>
  • Date: Sat, 8 May 2004 10:33:46 -0400

On May 8, 2004, at 10:11 AM, Gregory Weston wrote:
And, most importantly, the capability is already there. Documented or not, I will not have been the only person to discover it, and I can't believe I'd be the only person to take advantage of the power.
But that's precisely the point: It's not safe to assume that Help Viewer has any capability at all beyond what's documented. Apple is under no obligation to support something that's merely empirically observed. So certainly it's reasonable to urge them to provide such documentation. But until they do, you're acting at your own (trivial though it may be) peril.

I've filed a bug (rdar://3648102) about the outdated docs. If they come back and say they definitely intend to remove the new functionality, I'll set about downgrading my help book. Until then...

Apple's opened the door by providing it in Panther, and they'll cause breakage by undoing that.
Apple's opened no door. You found the key hidden in the hollow rock next to the mat. Apple has not been especially shy about changing the lock in the past.

And I consider that a generally bad thing. They put the key there to be found.

Granted, they've shown astonishingly little respect for causing breakage lately, but if they're willing to do this they'd better give me a _very_ good reason I have to rewrite my entire help book to be three times as big on-disk and not look half as good.
I can give you a good reason right now: You relied on undocumented behavior.

So I did. But there's no reason I'm aware of (yes, those are the key words) for the functionality to not become documented and supported, especially in light of the consequences of ceasing to support it. They'd better have a hell of a reason for cripping an HTML reader that way, or they'll suddenly find me not using it.

-- Gwynne, key to the Code that runs us all
Formerly known as Sailor Quasar.
Email: email@hidden
Web: http://musicimage.plasticchicken.com/
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  • Follow-Ups:
    • Re: [semi-OT] Apple's Help Viewer: a note to the frustrated
      • From: Gregory Weston <email@hidden>
References: 
 >Re: [semi-OT] Apple's Help Viewer: a note to the frustrated (From: Gregory Weston <email@hidden>)
 >Re: [semi-OT] Apple's Help Viewer: a note to the frustrated (From: Gwynne <email@hidden>)
 >Re: [semi-OT] Apple's Help Viewer: a note to the frustrated (From: Gregory Weston <email@hidden>)

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