Re: Apple's Code Level Support
Re: Apple's Code Level Support
- Subject: Re: Apple's Code Level Support
- From: Sascha Matzke <email@hidden>
- Date: Fri, 1 Apr 2005 10:53:58 +0200
Hi,
it's really nice that some of you are trying to help this guy, but I
think the real question here is if the behavior of Apples developer
support is appropriate. I think not - we're talking about paid support
here! If I pay for support I want my questions answered - even if
they're might be stupid as hell.
I think every one of us who does serious development knows these days
where one of our customers begins to ask those stupid questions - we
do answer them nevertheless, don't we? Or at least we help them to
provide more meaningful information (instead of the glorious "it
doesn't work") so that we can solve there problems.
I always thought better of Apples developer support and hope that this
incident is only an isolated case.
Sascha
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