Re: App will not launch
Re: App will not launch
- Subject: Re: App will not launch
- From: Jean-Daniel Dupas <email@hidden>
- Date: Tue, 1 Jun 2010 19:55:18 +0200
Le 1 juin 2010 à 19:47, email@hidden a écrit :
> I have many customers and one is having a problem with my application not launching.
>
> The customer tells me that upon double-clicking the app just bounces in the Dock and never finishes launching. The customer must Force Quit.
>
> Since many other customers do not have this problem and I cannot recreate it does anyone have a suggestion on where to start to solve this problem?
>
1) Ask the user to give you the system log (can be retrieved using Console.app).
2) Ask the user to give you a sample of the application.
Launch Activity Monitor while the App is loading.
Select your app row.
Take a sample.
-- Jean-Daniel
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