Re: bugreport.apple.com
Re: bugreport.apple.com
- Subject: Re: bugreport.apple.com
- From: Fritz Anderson <email@hidden>
- Date: Tue, 03 Sep 2013 10:02:35 -0500
On 2 Sep 2013, at 2:31 PM, Fritz Anderson <email@hidden> wrote:
> On Sep 2, 2013, at 11:48 AM, Todd Heberlein <email@hidden> wrote:
>
>> Off topic, but... Wow! Apple's Bug Reporter has been completely redone. Nice. My compliments to the Apple folks (who I suspect have not had the most relaxing summer)
>>
>> Feeling motivated to file a new report.
>
> It sure is purty.
>
> Cocoa developers will want to bear in mind for their development practices that the new forms limit text to lengths much, much shorter than what I had found necessary for a useful bug report. Shorter than many posts to this list that draw helpful replies. For instance, it is practically impossible to iterate attempted workarounds and their effect on application state. Iterated NSLog() output (even if cut down to your guess at the relevant items) is out of the question.
>
> It may be inadvertent, but it contributes to the cynical (and uninformed) suspicion that Apple never read reports in the first place, so there is no need to let people write long ones. That was the suspicion, and it is not true. To the contrary, I've received direct, generous responses to some reports, based on my having provided enough detail to make the responses possible in the single exchange the respondent had time for.
>
> Cocoa developers who prepare bug reports off-line should prioritize the content so at least the most important details of the most important cases make it through. Bear in mind that attempts to reproduce may not make it: If you'd been taking an hour to characterize your bugs, ten minutes is enough to tell Apple what it wants to hear. Limit your instrumentation to what would be relevant to your assumptions about the nature of the bug. If your assumptions are wrong, the time Apple's engineers and you take to reconstruct long-disused projects and turn them around for the next line of investigation will, it seems, be time well-spent.
>
> ― F
I laid on the snark about two feet too thick. I hope you can take my point if you throttle it back 75%.
— F
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