Re: I am reluctant to file any more bugs until those already reported are fixed
Re: I am reluctant to file any more bugs until those already reported are fixed
- Subject: Re: I am reluctant to file any more bugs until those already reported are fixed
- From: Alex Zavatone <email@hidden>
- Date: Wed, 15 Jul 2015 09:02:22 -0400
On Jul 15, 2015, at 8:07 AM, 2551 wrote:
>
>> On 15 Jul 2015, at 18:38, Alex Zavatone <email@hidden> wrote:
>>
>> Based on the result of effort put in to reporting bugs and amount fixed, there is no way I can justify reporting bugs even if I had the time to afford to do it.
>
> Well it depends. If we’re talking bug reporting to <insert name of massive corporation here>, that’s one thing. But small indie developers have a much better track record (and a much better incentive) at responding to bug reports. As a small indie developer myself, I rely on users to report bugs as I simply don’t have the hardware to test my products on any other system than the one ageing Mac I own.
>
> I personally respond to and fix (or offer workarounds for) every bug that is reported to me, and I know other indie developers that take bug-squashing equally seriously. I only have 6 products out (and only 1 outstanding known bug to-date, which will be fixed tomorrow!), so you might think it’s not that hard, but then I have a 60-hr/week real job and a family to take care of before I can even think about spending time on my hobby software projects. So whether you’re Big Corp or just a crusty hiding in some unknown backwater of the internet, there’s always pressures.
>
> I’d just say, at least when it comes to us small guys, please don’t stop reporting bugs. It’s the only way we can improve our offerings.
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>
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> Best
>
>
> Phil
Yeah, I used to set aside time each day to personally solicit bug reports, validate and enter them myself and get back to the users while I was at Macromedia and understand the importance of our product's issues could affect the customer and waste their time.
I'd LOVE to see Apple spend less time making the interface harder to read (give us back disclosure triangles in the inspector panel on the right dammit), less time animating everything (who wants to see any of Xcode's interface animate? - not me) and more time improving functionality.
But, I tried that job once before and all it did was end up being a massive waste of my free time.
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