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Detecting user termination of an iOS auto-renewing subscription
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Detecting user termination of an iOS auto-renewing subscription


  • Subject: Detecting user termination of an iOS auto-renewing subscription
  • From: Lou Zell <email@hidden>
  • Date: Sun, 25 Sep 2016 15:04:47 -0700

Hi all,

Using the App Store receipt verification system, is there a way to detect
when an auto-renewing iOS subscriber terminates their subscription _before_
the expiration date of their current subscription passes?

I am referring to a user going through:
iTunes > Account > View My Account > Settings > Subscriptions > Manage and
choosing to end their subscription.

AFAIK it is impossible to terminate a subscription via the sandbox purchase
system (a monthly subscription renews automatically at five minute
intervals for a total of 6 times and then stops), so I don't know how to
test this situation.

I believe the "cancel_date" and "cancel_date_ms" properties of a receipt
from the purchase system will _not_ be set in this case, as the guidance
around these terms say to "Treat a canceled receipt the same as if no
purchase had ever been made", which is not the same as terminating a
subscription before the next auto-renew date.

Are there any receipt fields that I could use to determine that a user has
terminated their auto-renew subscription?

At the end of the day we'd like to identify customers that are about to
leave!  Any guidance on this would be much appreciated!

Thanks,
Lou
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