Re: The silence is deafening
Re: The silence is deafening
- Subject: Re: The silence is deafening
- From: Steve Upton <email@hidden>
- Date: Thu, 8 May 2008 15:54:16 -0700
At 3:47 PM -0600 5/8/08, Andrew Rodney wrote:
>On 5/8/08 2:50 PM, "Mark Segal" wrote:
>
>> What I find strange however is that they pulled some very good stuff off the
>> market without having improved materials to replace them with
>
>What did they pull that they didn't replace?
DTP-41T - now we are without an automated transparency tool to supply (from them).
DTP-94 - hence the OEM demand to keep it manufactured
Spectrolino/SpectroScan (although some would argue, there's nothing from them that does ALL the functions, and we use them every day)
Now that's not software, but it is stuff that's gone without replacement.
Also, I don't really want to wade into the argument but I do agree that X-Rite and Adobe and some other large companies DO have a particular responsibility to their user base.
When you "own" a market (say >75% market share) and multiple industries rely on you there is a certain responsibility to that user community to support your existing systems AND update them. It helps protect the investment of your existing customers. This isn't a legal responsibility but it certainly is a moral one. There would be very few customers indeed if they thought that the manufacture was going to treat them as 'done' right after the box was shipped.
Then there's also the responsibility to stay in business.....
Regards,
Steve
________________________________________________________________________
o Steve Upton CHROMiX www.chromix.com
o (hueman) 866.CHROMiX
o CHROMiX Maxwell live May 14. All your color, anywhere.
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