HP LP2480zx Dreamcolor and Mac 10.6.2
HP LP2480zx Dreamcolor and Mac 10.6.2
- Subject: HP LP2480zx Dreamcolor and Mac 10.6.2
- From: Richard Wagner <email@hidden>
- Date: Thu, 25 Mar 2010 12:42:15 -0700
I just wasted over 90 minutes on the phone with HP Tech Support.
To make a long story short, the recently released HP DreamColor Advanced Profiling Solution software (v1.1.0, released on 2/2/2010 by X-Rite) for the custom Display 2 colorimeter will not run on OS 10.6.2. Of course, neither will the old v1.0.2 software, which means that at the current time, it is not possible to calibrate and profile this monitor using the DDC controls. (It is possible to use an i1 Pro and Match to profile only.)
HP's Tech Support is completely infuriating. First, I was told that the product didn't exist, because it wasn't in their database. A few transfers later, I was told by Vishwa in Hardware Tech Support that "if the old version of the software runs on Mac OS 10.4.11 and the new version doesn't run on OS 10.6.2, you need to contact Apple and have them fix it." Yea, sure. Over and over, round and round, it was first Apple's problem, then X-Rite's problem, but never HP's responsibility. I was also told that I needed to "do a clean re-install of OS 10.6.2 from scratch and see if that fixes it." Do they have any reason to expect that would work? Nope.
I could never get any useful information out of anyone I spoke with at HP. They stated that there are no downloads of the software, that it only "comes in the package," and that I needed to purchase a new package to get software that would run with "current operating systems." I finally provided them with a link to X-Rite's site for both PC and Mac downloads of the current software. (http://www.xrite.com/product_overview.aspx?ID=1144&Action=support&SoftwareID=959)
Unfortunately, X-Rite's response was not helpful, either, nor does their website indicate that the recently released software is not compatible with OS 10.6.2. It's also not listed on their Snow Leopard Compatibility Page. (https://www.xrite.com/support_doc.aspx?supportid=5041). X-rite's e-mail response:
"In response to your recent support question:
HP is set up to handle all HP DreamColor APS questions. Please use the following link to access the HP support options:
http://www.hp.com/sbso/assist/index.html"; which is of course where I began this morning.
HP's support has consistently been the worst I have ever encountered in over 30 years of dealing with hardware and software manufacturers. While the DreamColor is a fine monitor, based on their lack of support, I would never purchase another HP product.
--Rich Wagner _______________________________________________
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