RE: i1 Profiler (X-Rite support?)
RE: i1 Profiler (X-Rite support?)
- Subject: RE: i1 Profiler (X-Rite support?)
- From: Robert Rock <email@hidden>
- Date: Fri, 11 May 2012 10:38:09 -0400
- Organization: P. Chan & Edward, Inc.
Jeff,
I have found that once I've worked with an individual at X-Rite, I hang on
to their email address for future reference and use. When I contact them
directly again in the future, assuming they still work there, I usually get
instant answers, as opposed to contacting their main support address. My
most recent issue has been with regard to my i1io Scanning Table. Michelle
Hamm was very helpful. I don't know if she can help you on your particular
issue, but you might try her. Even if she refers you over to someone else,
the result might be quicker than going through normal channels. Her address
is: email@hidden
I hope that she doesn't mind me passing on her contact info. Be nice to her.
Regards,
Bob
-----Original Message-----
From: colorsync-users-bounces+rock=email@hidden
[mailto:colorsync-users-bounces+rock=email@hidden] On Behalf
Of Jeffrey Cunningham
Sent: Friday, May 11, 2012 10:19 AM
To: email@hidden
Subject: Re: i1 Profiler (X-Rite support?)
Are others out there getting satisfactory support from X-Rite? If so, how?
If not, is this or the Luminous Landscape forum the best place to go for
help? I'm having multiple issues from crashing during dual-display
profiling on Vista to crashing during profiling with PM5 targets
(re-measured in i1P). If I'm lucky, I get a reply from X-Rite tech support
asking for more information (data files, logs, etc.), but then I never hear
from them again. When I run into a problem, I just revert back to PM5, so
I'm never dead in the water, but it does make it hard for me to recommend to
partners. Is it just me?
Jeff Cunningham
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Jeffrey Cunningham
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