Re: Panic Feedback
Re: Panic Feedback
- Subject: Re: Panic Feedback
- From: Umesh Vaishamapayan <email@hidden>
- Date: Thu, 3 Jan 2002 19:08:19 -0800
Thanks for the feedback. Fortunately you are not the only one who does
not like the current panic UI [I wonder why? :-)] So there is already
Radar tracking the issue of improving the panic UI.
On Thursday, December 27, 2001, at 02:50 AM, email@hidden
wrote:
Hi all,
I joined this list mostly to observe and learn a little without
getting in the way, but I thought I'd offer an idea I have been
thinking about. Apple has done a great job of hiding the CLI from the
average user, while leaving access for the advanced users in place.
Further, I think it's great that Apple asks users to report information
generated during a panic, but should they need to read a KBase article
to realize that?
If I'm a user who's never heard of a kernel panic and I suddenly
get thrown out of my warm and fuzzy Aqua and into some strange text
dump, I'm probably not going to consider writing down what appears on
the screen. "We're hanging here..." is enough for a developer or
advanced user to know what's going on and the correct procedure, but
why not offer an explanation and directions for the general user? I'm
not a kernel hacker, but it looks like you could just add a printf and
something along the lines of the following:
"Mac OS X has crashed and the system must be restarted. Please record
the entire text that was generated on the screen to aid Apple in
investigating the cause of this error. For information on how to
report a kernel panic, please visit http://www.apple.com/support/.";
or something akin to that. Panics are extremely rare under OS X (for
most people anyway), but I believe including a simple message to the
user, such as the above, would greatly increase the likelihood that
people would report them when they do occur.
- George
The goal is to make it even easier to report than what you propose....
--Umesh
--
Umesh Vaishampayan
Mac OS X kernel group
Ph: (408) 974 0229