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[Fed-Talk] RE: Checkpoint uninstall issues
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[Fed-Talk] RE: Checkpoint uninstall issues


  • Subject: [Fed-Talk] RE: Checkpoint uninstall issues
  • From: "Dennis, Floyd B (IHS/HQ)" <email@hidden>
  • Date: Tue, 26 Oct 2010 13:14:30 -0400
  • Acceptlanguage: en-US
  • Thread-topic: Checkpoint uninstall issues

FYI - just to inform of the solution I found:

 

If you boot up off the Snow Leopard install DVD and fire up Disk Utility, you can pull up a display of both partitions (the Mac HD and Checkpoint’s PPE_BOOT) on the drive display.  The PPE_BOOT partition’s display contains a “this partition cannot be erased” note; however, while you may not be able to _erase_ the partition, you can sure as heck _delete_ it.  After (a) verifying the Mac HD partition was identified as the Startup Device and (b) deleting the PPE_BOOT partition, I was able to install Snow Leopard without further incident.

 

--------------------------------------------------------------

Floyd Dennis, RPMS Database Administrator

Office of Information Technology

Indian Health Service

email@hidden

 


From: fed-talk-bounces+floyd.dennis=email@hidden [mailto:fed-talk-bounces+floyd.dennis=email@hidden] On Behalf Of Dennis, Floyd B (IHS/HQ)
Sent: Friday, October 15, 2010 4:58 PM
To: email@hidden
Subject: [Fed-Talk] Checkpoint uninstall issues

 

Ok, here’s my situation:

 

I had Checkpoint Full Disk Encryption for Mac loaded onto a MacBook running Leopard (OS X v10.5) for about a year or so.  Everything was running fine – no noticeable performance hit, even – until I got the notion of upgrading to Snow Leopard (OS X v10.6).  I then fell into the following cascade:

1.  Tried to run the Install on the Snow Leopard DVD, which would not identify my HD as a boot drive suitable for OS upgrade.

2.  Contacted Checkpoint technical support, who told me I would have to uninstall Checkpoint FDE to perform the OS upgrade.

3.  Went through the uninstall process.  Hard drive was successfully unencrypted, and the uninstall process told me to reboot to complete the process.

4.  Rebooted.  System comes up fine, but a window is displayed (a) fussing that it can’t connect to the Checkpoint daemon, and (b) telling me to reboot again.

5.  Multiple reboots do not correct the problem.  The Checkpoint Management Console icon is still present in the menu bar, but selecting any of the dropdown options results in a pause that never ends while the Checkpoint MC waits for a response from a daemon that never answers.

6.  After a week or so of this, fire up Terminal and start searching around the hard drive.  Find and run an uninstall script in the /usr/local/ppe* directory tree (think it was in bin).  Checkpoint MC is removed from the menu bar, and the startup warning messages go away.

7.  Once again attempt to run Install from Snow Leopard DVD, which now shows two partitions/volumes – my Mac HD, and a second partition named PPE_BOOT.  Still unsuccessful selecting either, though:

7a. Attempt to select the Mac HD partition, and I still get the “not a boot drive” message – even after selecting it as the Startup Disk and rebooting.

7b. Attempt to select the PPC_BOOT partition, and I get a message the partition is too small to support installation of Snow Leopard.

8. Fire up Disk Utility to get a closer look at each partition.  By the way, the utility tells me removal of the PPE_BOOT partition isn’t even an option (“can’t delete partition”).

 

I really would like to get Snow Leopard running on this system before v10.7 comes out, but I’d like to avoid a full system wipe-and-rebuild if at all possible.  That option just strikes me as being way too Windoze-ish.

 

Suggestions…?

 

 

--------------------------------------------------------------

Floyd Dennis, RPMS Database Administrator

Office of Information Technology

Indian Health Service

email@hidden

 

 

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 >[Fed-Talk] Checkpoint uninstall issues (From: "Dennis, Floyd B (IHS/HQ)" <email@hidden>)

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