Re: Installer application "(not responding)"
Re: Installer application "(not responding)"
- Subject: Re: Installer application "(not responding)"
- From: Greg Neagle via Installer-dev <email@hidden>
- Date: Fri, 9 Oct 2020 11:05:47 -0700
Perhaps provide the user a version of your installation pkg that does not
have those checks enabled. If the issue goes away, you've at least narrowed
down the trigger...
On Fri, Oct 9, 2020 at 6:30 AM Rick Cohen via Installer-dev <
email@hidden> wrote:
> One of our users is reporting that the installer for one of our products
> has a spinning cursor after showing the "Introduction" screen. The only
> way out of the installer is to "Force Quit".
>
> I'm not certain what happens in the installer between the step showing the
> Introduction screen and the step showing the Read Me. My guess is that
> Requirements and Resources are checked.
>
> The installer was built on a Mojave system and is notarized by Apple.
>
> I have built many Mac product installers, using "Packages". I'm not sure
> that Packages is relevant to the question, but I mention it just in case.
> Currently running v1.2.8.
>
> The user has a MacBook Pro Mid 2012 Retina 13" running Catalina with 16 GB
> RAM. From Apple's support site this seems to be the earliest computer which
> is able to run Catalina. There are some checks which I have enabled in
> Packages, for Processor, Installed RAM and OS. This computer exceeds all of
> them.
>
> Over 100 other users have installed this same product, without issues, on
> various Macs running various OS versions.
>
> Any suggestions?
>
> Thanks and stay safe,
>
> - Rick
>
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