I thought it was just me; so happy to hear that things may be getting fixed.
J
Cec
District Tech Tips
Cec Bretz, LAN Specialist
email@hidden /
303-982-8549
Jeffco Public Schools
WarrenTech / 13300 West 2nd Place / Lakewood, CO 80228
WarrenTech North / 11325 Allendale Drive / Arvada, CO 80004
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Focus on your potential instead of your limitations.
Alan Loy McGinnis
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From: rockies-edu-bounces+cbretz=email@hidden [mailto:rockies-edu-bounces+cbretz=email@hidden]
On Behalf Of Kunz Bart
Sent: Monday, November 26, 2012 3:07 PM
To: email@hidden
Subject: Re: [Rockies-Edu] Configurator, VPP
Messy and Convoluted. My exact sentiments.
Thanks for Corey, Michael, and other engineers who are pushing hard to get this fiasco fixed.
Bart
Lincoln County School District #2
On Nov 26, 2012, at 2:58 PM, Chery Bradley <email@hidden> wrote:
Two summers ago, before it became clear to me that the iTunes account and VPP were completely linked I made the MAJOR error of using my own iTunes account for our iTouches because
I couldn't set up another iTunes account using my same email address and also had no district credit card to work with. It was my plan to go forward this next summer and get that straightened out by setting up the new iTunes account and just repurchasing the
first copy of the apps that we have including those with VPP codes. Here's my delema…You stated: For example, if I purchased 20 licenses of Pages through the VPP, import that VPP spreadsheet into Configurator, and then use Configurator to install that app
on 20 iPads, Configurator will end up redeeming 20 VPP codes against that Apple ID. Does this mean that if I use a different iTunes account all those codes are now worthless and will need to be repurchased?
I will definitely give feedback to this incredibly messy and convoluted process once I get a chance to breathe!!!
All,
I've noticed the Configurator theme on the list these days. Given that theme, I want to make sure you all know about these resources:
Phone Support for Apple Configurator
For Apple Configurator Support, there is a special process rather than calling the usual number at AppleCare. AppleCare Enterprise Support now handles all Configurator support calls. Normally, talking with them requires a paid enterprise support contract.
In the case of Configurator, they only require that one of the devices you are trying to manage with Configurator and/or the Mac you are running Configurator on is still covered by AppleCare. To contact them, call 866-752-7753. At the second prompt choose
option 4 "for all other products". Please note that this is intended to be used to help you resolve problems if you are having them -- not ask them for training.
VPP Issues
For some issues, you may (also) need to contact VPP support. They can handle issues such as redemption codes showing as invalid, reporting that the VPP store isn't working, issues downloading your VPP spreadsheet, etc. We have a new web support form to do
this. You can contact them by following this link:
https://ssl.apple.com/support/itunes/vpp-edu/
iTunes Download Queue being flooded with hundreds or thousands of the same app.
Currently, what triggers this to happen is when Configurator redeems a VPP redemption code, which it does the first time it installs a paid app to an iPad. For example, if I purchased 20 licenses of Pages through the VPP, import that VPP spreadsheet into Configurator,
and then use Configurator to install that app on 20 iPads, Configurator will end up redeeming 20 VPP codes against that Apple ID. When I next go into iTunes, expect to see iTunes then wanting to download 20 copies of Pages.
This should only happen when Configurator redeems codes. So in this same example, if I update Pages to a newer version, it will not trigger 20 downloads. If I uninstall Pages from those 20 iPads and install it to 20 different iPads using that same instance
of Configurator, it should not trigger the downloads. The downloads are added to your download queue when Configurator redeems a code.
There are two workarounds for this at this point:
1. When convenient, allow iTunes to just download all of the copies of apps that it wants to download. You can temporarily stop it from downloading everything by clicking on the "Pause All" button and then resume it when it is convenient.
2. Contact me and I'll forward you the steps you need to go through to request that iTunes Support clear your download queue.
Giving Apple Feedback
I wanted to point out that Apple has given you two mechanisms to give feedback on Apple Configurator and we definitely want your feedback. You can send Apple feedback by choosing "Provide Apple Configurator Feedback" in the Apple Configurator menu. This will
pop open the Mail app and pre-format an email to email@hidden. You could also just send an email to that address from the mail client of your choice.
This can also be done by going to http://www.apple.com/feedback and give us feedback on what you'd like to see added or changed for any Apple product, including Apple Configurator.
Michael Scott, Systems Engineer
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