Re: [Rockies-Edu] Rockies-edu Digest, Vol 45, Issue 11
Re: [Rockies-Edu] Rockies-edu Digest, Vol 45, Issue 11
- Subject: Re: [Rockies-Edu] Rockies-edu Digest, Vol 45, Issue 11
- From: Joseph Frazier <email@hidden>
- Date: Mon, 26 Nov 2012 14:30:08 -0800
- Acceptlanguage: en-US
- Thread-topic: Rockies-edu Digest, Vol 45, Issue 11
Again I have done that multiple times. It does not work, remove me on your end.
Joseph Frazier
Sent from my iPhone
On Nov 26, 2012, at 2:32 PM, "email@hidden" <email@hidden> wrote:
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> Today's Topics:
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> 1. Apple TV Configuration Question (McCormick, Joseph)
> 2. Re: Rockies-edu Digest, Vol 45, Issue 10 (Joseph Frazier)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Mon, 26 Nov 2012 15:21:39 -0700
> From: "McCormick, Joseph" <email@hidden>
> To: "email@hidden" <email@hidden>
> Subject: [Rockies-Edu] Apple TV Configuration Question
> Message-ID: <CCD93983.38AF%email@hidden>
> Content-Type: text/plain; charset="utf-8"
>
> Hi Folks. This may have been addressed in a prior message and if so let me know which day and I'll pull from archives.
>
> We are investigating installing Apple TV units in classrooms. There is a problem however with 802.1x authentication once a profile has been uploaded to a unit. The problem isn't technically an issue with 802.1x but rather with the time and date settings on the units. See this thread https://discussions.apple.com/thread/4360024?start=0&tstart=0 What is needed is a solution that doesn't require an ethernet cable plugged into the units any time they are restarted. We need authentication to occur but right now the apple TV will look for time servers before doing anything else. Without an ethernet cable plugged in, you'll just sit there spinning until the unit times out and it will not connect to wireless.
>
> Joseph McCormick, MA
> Director of Information Technology
> Arapahoe Community College
> Phone (303) 797-5075
> IT Help Desk (303) 797-5700 x3199
> Email email@hidden
>
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> ------------------------------
>
> Message: 2
> Date: Mon, 26 Nov 2012 14:25:30 -0800
> From: Joseph Frazier <email@hidden>
> To: "email@hidden" <email@hidden>
> Subject: Re: [Rockies-Edu] Rockies-edu Digest, Vol 45, Issue 10
> Message-ID: <email@hidden>
> Content-Type: text/plain; charset="utf-8"
>
> email@hidden<mailto:email@hidden><mailto:email@hidden>
>
> I keep following your unsubscribe link, but it never works when I click the button on the page.
>
> Please, remove me from your mailing list.
>
> Joseph Frazier
> email@hidden<mailto:email@hidden>
>
> Joseph Frazier
> email@hidden<mailto:email@hidden>
>
>
>
>
> On Nov 26, 2012, at 2:19 PM, <email@hidden<mailto:email@hidden>> wrote:
>
> Send Rockies-edu mailing list submissions to
> email@hidden<mailto:email@hidden>
>
> To subscribe or unsubscribe via the World Wide Web, visit
> https://lists.apple.com/mailman/listinfo/rockies-edu
> or, via email, send a message with subject or body 'help' to
> email@hidden<mailto:email@hidden>
>
> You can reach the person managing the list at
> email@hidden<mailto:email@hidden>
>
> When replying, please edit your Subject line so it is more specific
> than "Re: Contents of Rockies-edu digest..."
>
>
> Today's Topics:
>
> 1. Re: Rockies-edu Digest, Vol 45, Issue 9 (Joseph Frazier)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Mon, 26 Nov 2012 14:19:33 -0800
> From: Joseph Frazier <email@hidden<mailto:email@hidden>>
> To: "email@hidden<mailto:email@hidden>" <email@hidden<mailto:email@hidden>>
> Subject: Re: [Rockies-Edu] Rockies-edu Digest, Vol 45, Issue 9
> Message-ID: <email@hidden<email@hidden">mailto:email@hidden>>
> Content-Type: text/plain; charset="utf-8"
>
> email@hidden<mailto:email@hidden><mailto:email@hidden>
>
> I keep following your unsubscribe link, but it never works when I click the button on the page.
>
> Please, remove me from your mailing list.
>
> Joseph Frazier
> email@hidden<mailto:email@hidden><mailto:email@hidden>
>
>
>
>
> On Nov 26, 2012, at 2:11 PM, email@hidden<mailto:email@hidden><mailto:email@hidden> wrote:
>
> Send Rockies-edu mailing list submissions to
> email@hidden<mailto:email@hidden><mailto:email@hidden>
>
> To subscribe or unsubscribe via the World Wide Web, visit
> https://lists.apple.com/mailman/listinfo/rockies-edu
> or, via email, send a message with subject or body 'help' to
> email@hidden<mailto:email@hidden><mailto:email@hidden>
>
> You can reach the person managing the list at
> email@hidden<mailto:email@hidden><mailto:email@hidden>
>
> When replying, please edit your Subject line so it is more specific
> than "Re: Contents of Rockies-edu digest..."
>
>
> Today's Topics:
>
> 1. Re: Configurator, VPP (Kunz Bart)
> 2. Re: Configurator, VPP (Bretz Cecilia A)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Mon, 26 Nov 2012 15:06:43 -0700
> From: Kunz Bart <email@hidden<mailto:email@hidden><mailto:email@hidden>>
> To: email@hidden<mailto:email@hidden><mailto:email@hidden>
> Subject: Re: [Rockies-Edu] Configurator, VPP
> Message-ID: <email@hidden<http://lcsd2.org><http://lcsd2.org>>
> Content-Type: text/plain; charset="utf-8"
>
> Messy and Convoluted. My exact sentiments.
>
> Thanks for Corey, Michael, and other engineers who are pushing hard to get this fiasco fixed.
>
> Bart
>
>
>
> Bart Kunz
> Director of Technology
> Lincoln County School District #2
> email@hidden<mailto:email@hidden><mailto:email@hidden>
> Office: 307.885.7100
> Mobile: 307.248.0421
>
>
>
>
> On Nov 26, 2012, at 2:58 PM, Chery Bradley <email@hidden<mailto:email@hidden>> wrote:
>
> Hi, Mike.
> Two summers ago, before it became clear to me that the iTunes account and VPP were completely linked I made the MAJOR error of using my own iTunes account for our iTouches because I couldn't set up another iTunes account using my same email address and also had no district credit card to work with. It was my plan to go forward this next summer and get that straightened out by setting up the new iTunes account and just repurchasing the first copy of the apps that we have including those with VPP codes. Here's my delema…You stated: For example, if I purchased 20 licenses of Pages through the VPP, import that VPP spreadsheet into Configurator, and then use Configurator to install that app on 20 iPads, Configurator will end up redeeming 20 VPP codes against that Apple ID. Does this mean that if I use a different iTunes account all those codes are now worthless and will need to be repurchased?
>
> I will definitely give feedback to this incredibly messy and convoluted process once I get a chance to breathe!!!
> Thanks,
> Chery
>
>
> From: "Michael T. Scott" <email@hidden<mailto:email@hidden>>
> Reply-To: <email@hidden<mailto:email@hidden>>
> Date: Mon, 26 Nov 2012 13:40:06 -0700
> To: "email@hidden<mailto:email@hidden>" <email@hidden<mailto:email@hidden>>
> Subject: [Rockies-Edu] Configurator, VPP
>
> All,
>
> I've noticed the Configurator theme on the list these days. Given that theme, I want to make sure you all know about these resources:
>
> Phone Support for Apple Configurator
> For Apple Configurator Support, there is a special process rather than calling the usual number at AppleCare. AppleCare Enterprise Support now handles all Configurator support calls. Normally, talking with them requires a paid enterprise support contract. In the case of Configurator, they only require that one of the devices you are trying to manage with Configurator and/or the Mac you are running Configurator on is still covered by AppleCare. To contact them, call 866-752-7753. At the second prompt choose option 4 "for all other products". Please note that this is intended to be used to help you resolve problems if you are having them -- not ask them for training.
>
>
> VPP Issues
> For some issues, you may (also) need to contact VPP support. They can handle issues such as redemption codes showing as invalid, reporting that the VPP store isn't working, issues downloading your VPP spreadsheet, etc. We have a new web support form to do this. You can contact them by following this link:
>
> https://ssl.apple.com/support/itunes/vpp-edu/
>
>
> iTunes Download Queue being flooded with hundreds or thousands of the same app.
> Currently, what triggers this to happen is when Configurator redeems a VPP redemption code, which it does the first time it installs a paid app to an iPad. For example, if I purchased 20 licenses of Pages through the VPP, import that VPP spreadsheet into Configurator, and then use Configurator to install that app on 20 iPads, Configurator will end up redeeming 20 VPP codes against that Apple ID. When I next go into iTunes, expect to see iTunes then wanting to download 20 copies of Pages.
>
> This should only happen when Configurator redeems codes. So in this same example, if I update Pages to a newer version, it will not trigger 20 downloads. If I uninstall Pages from those 20 iPads and install it to 20 different iPads using that same instance of Configurator, it should not trigger the downloads. The downloads are added to your download queue when Configurator redeems a code.
>
> There are two workarounds for this at this point:
>
> 1. When convenient, allow iTunes to just download all of the copies of apps that it wants to download. You can temporarily stop it from downloading everything by clicking on the "Pause All" button and then resume it when it is convenient.
>
> 2. Contact me and I'll forward you the steps you need to go through to request that iTunes Support clear your download queue.
>
>
> Giving Apple Feedback
> I wanted to point out that Apple has given you two mechanisms to give feedback on Apple Configurator and we definitely want your feedback. You can send Apple feedback by choosing "Provide Apple Configurator Feedback" in the Apple Configurator menu. This will pop open the Mail app and pre-format an email to email@hidden. You could also just send an email to that address from the mail client of your choice.
>
> This can also be done by going to http://www.apple.com/feedback and give us feedback on what you'd like to see added or changed for any Apple product, including Apple Configurator.
>
> Thanks!
>
> -Mike
>
>
> Michael Scott, Systems Engineer
> Apple Education
> Apple Inc.
> (720) 346-3871
> www.apple.com/education
>
>
>
>
>
>
>
>
> _______________________________________________
> Do not post admin requests to the list. They will be ignored.
> Rockies-edu mailing list (email@hidden)
> Help/Unsubscribe/Update your Subscription:
>
> This email sent to email@hidden
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> ------------------------------
>
> Message: 2
> Date: Mon, 26 Nov 2012 22:11:37 +0000
> From: Bretz Cecilia A <email@hidden>
> To: "email@hidden" <email@hidden>
> Subject: Re: [Rockies-Edu] Configurator, VPP
> Message-ID:
> <email@hiddenls>
>
> Content-Type: text/plain; charset="utf-8"
>
> I thought it was just me; so happy to hear that things may be getting fixed. ☺
> Cec
>
>
>
> District Tech Tips<https://sites.google.com/a/jeffcoschools.us/nss-tech-tips/>
>
> Cec Bretz, LAN Specialist
> email@hidden<mailto:email@hidden> / 303-982-8549
> Jeffco Public Schools
> WarrenTech / 13300 West 2nd Place / Lakewood, CO 80228
> WarrenTech North / 11325 Allendale Drive / Arvada, CO 80004
>
> Focus on your potential instead of your limitations.
> Alan Loy McGinnis
>
>
>
> From: rockies-edu-bounces+cbretz=email@hidden [mailto:rockies-edu-bounces+cbretz=email@hidden] On Behalf Of Kunz Bart
> Sent: Monday, November 26, 2012 3:07 PM
> To: email@hidden
> Subject: Re: [Rockies-Edu] Configurator, VPP
>
> Messy and Convoluted. My exact sentiments.
>
> Thanks for Corey, Michael, and other engineers who are pushing hard to get this fiasco fixed.
>
> Bart
>
>
> Bart Kunz
> Director of Technology
> Lincoln County School District #2
> email@hidden<mailto:email@hidden>
> Office: 307.885.7100
> Mobile: 307.248.0421
>
>
>
>
> On Nov 26, 2012, at 2:58 PM, Chery Bradley <email@hidden<mailto:email@hidden>> wrote:
>
>
> Hi, Mike.
> Two summers ago, before it became clear to me that the iTunes account and VPP were completely linked I made the MAJOR error of using my own iTunes account for our iTouches because I couldn't set up another iTunes account using my same email address and also had no district credit card to work with. It was my plan to go forward this next summer and get that straightened out by setting up the new iTunes account and just repurchasing the first copy of the apps that we have including those with VPP codes. Here's my delema…You stated: For example, if I purchased 20 licenses of Pages through the VPP, import that VPP spreadsheet into Configurator, and then use Configurator to install that app on 20 iPads, Configurator will end up redeeming 20 VPP codes against that Apple ID. Does this mean that if I use a different iTunes account all those codes are now worthless and will need to be repurchased?
>
> I will definitely give feedback to this incredibly messy and convoluted process once I get a chance to breathe!!!
> Thanks,
> Chery
>
>
> From: "Michael T. Scott" <email@hidden<mailto:email@hidden>>
> Reply-To: <email@hidden<mailto:email@hidden>>
> Date: Mon, 26 Nov 2012 13:40:06 -0700
> To: "email@hidden<mailto:email@hidden>" <email@hidden<mailto:email@hidden>>
> Subject: [Rockies-Edu] Configurator, VPP
>
> All,
>
> I've noticed the Configurator theme on the list these days. Given that theme, I want to make sure you all know about these resources:
>
> Phone Support for Apple Configurator
> For Apple Configurator Support, there is a special process rather than calling the usual number at AppleCare. AppleCare Enterprise Support now handles all Configurator support calls. Normally, talking with them requires a paid enterprise support contract. In the case of Configurator, they only require that one of the devices you are trying to manage with Configurator and/or the Mac you are running Configurator on is still covered by AppleCare. To contact them, call 866-752-7753. At the second prompt choose option 4 "for all other products". Please note that this is intended to be used to help you resolve problems if you are having them -- not ask them for training.
>
>
> VPP Issues
> For some issues, you may (also) need to contact VPP support. They can handle issues such as redemption codes showing as invalid, reporting that the VPP store isn't working, issues downloading your VPP spreadsheet, etc. We have a new web support form to do this. You can contact them by following this link:
>
> https://ssl.apple.com/support/itunes/vpp-edu/
>
>
> iTunes Download Queue being flooded with hundreds or thousands of the same app.
> Currently, what triggers this to happen is when Configurator redeems a VPP redemption code, which it does the first time it installs a paid app to an iPad. For example, if I purchased 20 licenses of Pages through the VPP, import that VPP spreadsheet into Configurator, and then use Configurator to install that app on 20 iPads, Configurator will end up redeeming 20 VPP codes against that Apple ID. When I next go into iTunes, expect to see iTunes then wanting to download 20 copies of Pages.
>
> This should only happen when Configurator redeems codes. So in this same example, if I update Pages to a newer version, it will not trigger 20 downloads. If I uninstall Pages from those 20 iPads and install it to 20 different iPads using that same instance of Configurator, it should not trigger the downloads. The downloads are added to your download queue when Configurator redeems a code.
>
> There are two workarounds for this at this point:
>
> 1. When convenient, allow iTunes to just download all of the copies of apps that it wants to download. You can temporarily stop it from downloading everything by clicking on the "Pause All" button and then resume it when it is convenient.
>
> 2. Contact me and I'll forward you the steps you need to go through to request that iTunes Support clear your download queue.
>
>
> Giving Apple Feedback
> I wanted to point out that Apple has given you two mechanisms to give feedback on Apple Configurator and we definitely want your feedback. You can send Apple feedback by choosing "Provide Apple Configurator Feedback" in the Apple Configurator menu. This will pop open the Mail app and pre-format an email to email@hidden<mailto:email@hidden>. You could also just send an email to that address from the mail client of your choice.
>
> This can also be done by going to http://www.apple.com/feedback and give us feedback on what you'd like to see added or changed for any Apple product, including Apple Configurator.
>
> Thanks!
>
> -Mike
>
>
> Michael Scott, Systems Engineer
> Apple Education
> Apple Inc.
> (720) 346-3871
> www.apple.com/education<http://www.apple.com/education>
>
>
>
>
>
>
>
> _______________________________________________
> Do not post admin requests to the list. They will be ignored.
> Rockies-edu mailing list (email@hidden<mailto:email@hidden>)
> Help/Unsubscribe/Update your Subscription:
>
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