Re: [Rockies-Edu] Configurator, VPP
Re: [Rockies-Edu] Configurator, VPP
- Subject: Re: [Rockies-Edu] Configurator, VPP
- From: Chery Bradley <email@hidden>
- Date: Tue, 27 Nov 2012 18:30:57 +0000
- Thread-topic: [Rockies-Edu] Configurator, VPP
If I revoke the codes can they be reassigned to a different iTunes account?
On 11/27/12 10:48 AM, "Michael T. Scott" <email@hidden> wrote:
>Hi Chery,
>
>You describe the current behavior. When you add an app, and import a
>spreadsheet, you are asked to authorize an Apple ID, at which point all
>of the codes on that spreadsheet are redeemed against that Apple ID.
>
>I recommend you use a single Apple ID on an individual Configurator
>Workstation, and back that machine up with Time Machine so you can move
>the Configurator database to another computer if needed.
>
>Thanks much for the honest feedback, and pelase do send requests and
>pains to email@hidden. Things are getting better
>all the time.
>
>-Mike
>
>•
>Michael Scott, Systems Engineer
>Apple Education
>Apple Inc.
>(720) 346-3871
>www.apple.com/education
>
>
>On Nov 26, 2012, at 2:58 PM, Chery Bradley <email@hidden>
>wrote:
>
>> Hi, Mike.
>> Two summers ago, before it became clear to me that the iTunes account
>>and VPP were completely linked I made the MAJOR error of using my own
>>iTunes account for our iTouches because I couldn't set up another iTunes
>>account using my same email address and also had no district credit card
>>to work with. It was my plan to go forward this next summer and get that
>>straightened out by setting up the new iTunes account and just
>>repurchasing the first copy of the apps that we have including those
>>with VPP codes. Here's my delemaŠYou stated: For example, if I purchased
>>20 licenses of Pages through the VPP, import that VPP spreadsheet into
>>Configurator, and then use Configurator to install that app on 20 iPads,
>>Configurator will end up redeeming 20 VPP codes against that Apple ID.
>>Does this mean that if I use a different iTunes account all those codes
>>are now worthless and will need to be repurchased?
>>
>> I will definitely give feedback to this incredibly messy and convoluted
>>process once I get a chance to breathe!!!
>> Thanks,
>> Chery
>>
>>
>> From: "Michael T. Scott" <email@hidden>
>> Reply-To: <email@hidden>
>> Date: Mon, 26 Nov 2012 13:40:06 -0700
>> To: "email@hidden" <email@hidden>
>> Subject: [Rockies-Edu] Configurator, VPP
>>
>> All,
>>
>> I've noticed the Configurator theme on the list these days. Given that
>>theme, I want to make sure you all know about these resources:
>>
>> Phone Support for Apple Configurator
>> For Apple Configurator Support, there is a special process rather than
>>calling the usual number at AppleCare. AppleCare Enterprise Support now
>>handles all Configurator support calls. Normally, talking with them
>>requires a paid enterprise support contract. In the case of
>>Configurator, they only require that one of the devices you are trying
>>to manage with Configurator and/or the Mac you are running Configurator
>>on is still covered by AppleCare. To contact them, call 866-752-7753.
>>At the second prompt choose option 4 "for all other products". Please
>>note that this is intended to be used to help you resolve problems if
>>you are having them -- not ask them for training.
>>
>>
>> VPP Issues
>> For some issues, you may (also) need to contact VPP support. They can
>>handle issues such as redemption codes showing as invalid, reporting
>>that the VPP store isn't working, issues downloading your VPP
>>spreadsheet, etc. We have a new web support form to do this. You can
>>contact them by following this link:
>>
>> https://ssl.apple.com/support/itunes/vpp-edu/
>>
>>
>> iTunes Download Queue being flooded with hundreds or thousands of the
>>same app.
>> Currently, what triggers this to happen is when Configurator redeems a
>>VPP redemption code, which it does the first time it installs a paid app
>>to an iPad. For example, if I purchased 20 licenses of Pages through
>>the VPP, import that VPP spreadsheet into Configurator, and then use
>>Configurator to install that app on 20 iPads, Configurator will end up
>>redeeming 20 VPP codes against that Apple ID. When I next go into
>>iTunes, expect to see iTunes then wanting to download 20 copies of
>>Pages.
>>
>> This should only happen when Configurator redeems codes. So in this
>>same example, if I update Pages to a newer version, it will not trigger
>>20 downloads. If I uninstall Pages from those 20 iPads and install it
>>to 20 different iPads using that same instance of Configurator, it
>>should not trigger the downloads. The downloads are added to your
>>download queue when Configurator redeems a code.
>>
>> There are two workarounds for this at this point:
>>
>> 1. When convenient, allow iTunes to just download all of the copies of
>>apps that it wants to download. You can temporarily stop it from
>>downloading everything by clicking on the "Pause All" button and then
>>resume it when it is convenient.
>>
>> 2. Contact me and I'll forward you the steps you need to go through to
>>request that iTunes Support clear your download queue.
>>
>>
>> Giving Apple Feedback
>> I wanted to point out that Apple has given you two mechanisms to give
>>feedback on Apple Configurator and we definitely want your feedback.
>>You can send Apple feedback by choosing "Provide Apple Configurator
>>Feedback" in the Apple Configurator menu. This will pop open the Mail
>>app and pre-format an email to email@hidden.
>>You could also just send an email to that address from the mail client
>>of your choice.
>>
>> This can also be done by going to http://www.apple.com/feedback and
>>give us feedback on what you'd like to see added or changed for any
>>Apple product, including Apple Configurator.
>>
>> Thanks!
>>
>> -Mike
>>
>> •
>> Michael Scott, Systems Engineer
>> Apple Education
>> Apple Inc.
>> (720) 346-3871
>> www.apple.com/education
>>
>>
>>
>>
>>
>>
>>
>>
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