| Hi Cat,
I just supervised an iOS 7 device with Configurator 1.4, set a passcode manually in the Settings app, and was able to unsupervise it while the device was locked (Supervise mode->USB Connected->right click the device and choose "Unsupervise").
I did have to reboot my computer... I was initially getting a "failed to remove profile" error that prevented unsupervising to occur, but I was never asked for a passcode.
Can you walk me through the steps that result in a failure to unsupervise?
This might be a good time to call Enterprise support (1-866-752-7753) because if you are seeing a bug, AppleCare needs to know!
-Mike
Michael Scott, Systems Engineer Apple Education Apple Inc. (720) 346-3871
On Sep 23, 2013, at 2:59 PM, Cathrine Butler-Olimb < email@hidden> wrote: I sometime have students leave the school district without giving me the iPad security code (forced by Airwatch). Now I just restore the iPad using iTunes, but with iOS7, you can not wipe an iPad without the passcode. I can use Airwatch to remove the passcode, but the device has to be online, and they seldom are by the time they get to me.
The devises are supervised, but to un-supervise and restore I need the passcode (again).
Any suggestions?
Cat
Cathrine Butler-Olimb
District Technology Coordinator
Manitou Springs School District
Office Phone: 719 685 2012
Cell Phone: 719 244 8891
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